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Help Desk Analyst

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Creative Financial Staffing

2024-05-04 04:01:39

Job location Janesville, Wisconsin, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description

Help Desk Analyst

On-Site Permanent Fast-Growing Organization



ABOUT OUR CLIENT

  • Become a part of a team that has the assets of a mid-sized business with a family-owned vibe.
  • Expanding and growing their company as they become a leader in their industry.
  • A welcoming and friendly team that values teamwork and collaboration.
  • This role offers a wide range of tasks on any given day.
  • Solid benefits and up to a 5% 401k match!


BENEFITS & COMPENSATION

  • Compensation: $50,000 - $65,000
  • PTO: 15 day of PTO + 8 Paid Holidays
  • Retirement: 401(k) with a match!
  • Medical: Employee-only, Employee + Spouse, Employee + Children, Family
  • Other Benefits: Dental, Vision, Life Insurance, Disability and more

RESPONSIBILITIES FOR THE HELP DESK ANALYST

  • Management of systems/network - ability to troubleshoot error codes, malfunctioning workstations, etc.
  • Add/delete users to Office 365
  • Grant user permissions to specific applications
  • Troubleshoot and triage systems - software upgrades/updates
  • Traditional desktop/help desk support - answering trouble tickets
  • Assist with data migrations

PREFERRED EXPERIENCE THE HELP DESK ANALYST

  • Associates Degree - IT, Computer Systems or related field
  • Experience in Help Desk/Desktop Support roles
  • Point of Sale implementation/set-up/support
  • Excellent written and verbal communication skills
  • IT related certifications are a plus!

Timing is everything. Whether you are aggressively in a job search or simply passive and looking for the ideal position, we would like to have the chance to share our opportunities with you. We specialize in placement of IT professionals. Please contact me for more information about this role as well as other opportunities.

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