Customer Service and Collections Specialist

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Job description

Customer Service and Collections Specialist

Location: Madison, WI

About the Company
Join our well-established, people-first company in Madison, WI. We offer a dynamic work environment focused on both customer satisfaction and employee well-being. With a strong culture of collaboration, we provide regular team-building events and social activities, as well as opportunities for personal and professional growth. We believe in work-life balance and offer flexible shifts to accommodate your lifestyle.

Position Overview
As a Customer Service and Collections Specialist, you will be responsible for providing outstanding service to our customers while also managing sensitive collections tasks with professionalism and empathy. This role is perfect for individuals who are skilled in customer support, enjoy problem-solving, and are comfortable with light collections work.

What You'll Do:

• Customer Support: Serve as the first point of contact for customers, answering inquiries, resolving issues, and ensuring satisfaction with our products and services.
• Collections: Manage a moderate volume of customer accounts, working to resolve outstanding balances while maintaining positive relationships.
• Data Management: Accurately update and maintain customer records, ensuring all account details are current and correct.
• Problem Solving: Address and resolve any customer concerns or disputes with professionalism, finding solutions that benefit both the customer and the company.
• Collaboration: Partner with other departments to ensure a smooth customer experience and timely resolution of any account issues.

What We're Looking For:

• Customer-Centric Mindset: A passion for providing exceptional customer service and a strong desire to help others.
• Excellent Communication Skills: Ability to manage both phone and email communication in a professional and empathetic manner.
• Collections Experience (Preferred): Prior experience in collections is a plus, but not required. We'll provide the training and support you need.
• Attention to Detail: Strong data entry skills and an eye for accuracy when managing customer records.
• Tech-Savvy: Comfortable using Microsoft Office and familiar with CRM or database systems.
• Problem Solving: Ability to remain calm and solution-focused when handling sensitive account issues.

Why You'll Love Working Here:

• Work-Life Balance: Flexible shifts to fit your lifestyle.
• Growth Opportunities: Ongoing training programs to help you expand your skills and advance in your career.
• Team Culture: A collaborative, supportive team that values each person's contribution.
• Community Impact: Play a key role in maintaining positive customer relationships, contributing to the company's overall success.

Customer Service, Collections Specialist, Account Management, Client Relations, Data Entry

This is an on-site position located in Madison, WI

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