Donor Services Associate

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Job description

Donor Services Associate

Work Location:
Madison, WI - National Office

Schedule:
Part time

To advance the purpose of InterVarsity, this position will work on a highly interdependent team environment to administer prompt and accurate processing of donations; providing first-class customer service to our donors and staff.

This is an on-call seasonal position that averages 16-20 hours per week when needed, which includes calendar year-end, fiscal year-end, and fill-in for vacations and leaves.

MAJOR RESPONSIBILITIES

Provide support for Donation Services:

Donation Processes:

• Open and review mail received; verify correspondence contains the necessary information
• Prepare and scan checks for deposit
• Perform data entry of donations into the database
• Work closely with team members to meet established receipting standards
• Help with gifts that require additional/special handling
• Assist team members with their opening/keying tasks as needed
• Prepare batches for filing
• Handle donor interactions and processing of wires, IRA, matching gifts, United Way funds, Canadian donations, IFES transfers, IVP Royalties, Board and Volunteer receipts, and foreign funds
• Process stock and property gifts
• Prepare corrections (fixes) to donations already processed
• Maintain portal access (PTRs) for all staff/accounts
• Print and distribute receipts to donors and various teams
• Handle all receipts that need additional attention (Specials)
• Handle donor communication regarding incomplete checks
• Ensure accurate maintenance of donor names and addresses within the data base
• Prepare and mail packets for new donors
• Assist with month-end / year-end processes
• Keep supplies up-to-date for team
• Other duties as assigned

Customer Service

• Provide first-class customer service to our donors and staff
• Handle all calls to InterVarsity's toll-free line
• Respond promptly to customer inquiries via email in a courteous and timely manner
• Complete research to respond to donor questions

QUALIFICATIONS/KNOWLEDGE/SKILLS/ABILITIES

• 3 years' experience with calculator, data entry, and clerical work
• Accounting/bookkeeping experience desirable
• Familiarity with handling financial information
• Strong customer service skills
• Comfortable working with web-based systems/tools
• Annually affirm InterVarsity's Statement of Faith
• Ability to work in a "team" environment; helping/relying on others, putting others' needs before own needs
• Ability to cross-train with team members
• Excellent organizational skills
• Extra-ordinary attention to detail
• Moderate knowledge of Excel and Microsoft Word (mail merge)
• High degree of office administrative skill
• High reasoning and critical thinking ability, which includes defining problems, drawing valid conclusions
• Ability to prioritize and manage multiple priorities at a time
• Ability to be resourceful with limited standard processes
• Ability to take charge of tasks and work independently at various times
• Ability to work under the pressure of deadlines
• Ability to follow written procedures
• Ability to maintain donor/staff information confidentiality.

Pay Range: $14.55 - $19.40 per hour

Benefits:

We offer a competitive benefits package, including health care and retirement savings with a match. Eligibility is based on employee type and hours worked. Benefits include the following:

• 403(b) Retirement Savings Plan
• 403(b) matching contributions
• Dental insurance
• Employee assistance program
• Employee discounts
• Flexible work schedule
• Flexible spending accounts
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Equal Employment Opportunity:

InterVarsity Christian Fellowship/USA is both an equal opportunity employer and a faith-based religious organization. We conduct hiring without regard to race, color, ancestry, national origin, citizenship, age, sex, marital status, parental status, membership in any labor organization, political ideology, or disability of an otherwise qualified individual. The status of InterVarsity Christian Fellowship/USA as an equal opportunity employer does not prevent the organization from hiring staff based on their religious beliefs so that all staff share the same religious commitment. Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a InterVarsity Christian Fellowship/USA has the right to, and does, hire only candidates who agree with InterVarsity's Statement of Agreement: Purpose and Doctrinal Basis because InterVarsity believes that each and every staff plays a vital role in advancing InterVarsity's mission and purposes.

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