Enterprise Security Operations Lead

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Job description

At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.

Summary

Schedule: Sunday - Thursday, 6:00am - 2:30pm

Coordinates security personnel to ensure safety of all building occupants. Monitors and operates electronic security surveillance systems, automation systems, and life safety systems. Coordinates response of Emergency team for building emergencies, responsible for notification of operations management, fire and police departments, and medical transportation. Monitors CCTV security cameras, as well as elevator traffic screens to recognize and deal with malfunctions and remedy problems with elevator power switches. Responsible for calling contractors to service BACC and operations equipment (elevators, escalators, computers, CCTV doors). Monitors Honeywell, Johnson Control, and Westinghouse building automation systems. Evaluates conditions, service calls, alarms and dispatches proper personnel to remedy problem or adjust for changing conditions or events. Acts as Team Leader for security officers on all staffs and weekends. Acts as liaison to other Facilities divisions.

Bring your best! What this role needs:

Building Automation Control Center Operations (35%):

• Monitors and operates the electronic security surveillance systems, automation systems, and life safety systems for the NML complex.
• Initiates and coordinates the response of our Emergency team for building emergencies, i.e., fire, medical, weather. During emergencies is responsible for notification of NML operations management, fire and police departments, and medical transportation.
• Monitors CCTV cameras that are located throughout the complex, both inside and outside, to recognize problems before they become security emergencies.
• Monitors elevator traffic screens to be able to recognize and deal with malfunctions and remedy problems with elevator power switches.
• Responsible for calling proper contractors to service BACC and operations equipment (elevators, escalators, computers, CCTV doors).
• Monitors Honeywell, Johnson Control, and Westinghouse building automation systems. Evaluates conditions, service calls, alarms and dispatches proper personnel to remedy problem or adjust for changing conditions or events.
• Receive messages and phone calls for facilities staff (security, engineers, and janitors) and contracted services (Honeywell, Burns, Staff Electric) which then require locating each individual sending a voice message or dispatching the information.

Team Leader for Security Officer Personnel (35%):

• Assigned Team Leader for security officers on all staffs and weekends. In the absence of the Manager of Security and Automated Services, provides assistance to the security staff with problems that develop.
• Assists in normal security policies and procedure reviews.
• Monitors and reviews all security officers' job tasks. Assists in the creation and updates security access procedures, policies and guidelines, which enable the staff to perform in a thorough and efficient manner.
• Reviews logs, reports and registers checking for proper compliance with all security practices.
• Helps Coordinate and develop security's role in NML's Emergency Response Team.
• Evaluates the response of our security staff during emergency investigations and building drills.
• Evaluates and recommends procedures which are required by the fire insurance carriers.
• Responsible for the implementation of security procedures assigned by the security leadership.
• Assisting the Manager in developing the aspects of the security officer's duties in order to ensure that they meet the changing demands of NML. These include patrol tours, alarm systems, locks, key control, doors and barriers, procedural and policy concerns, and access control.
• Acts as liaison to other Facilities divisions. This to ensure efficient handling of required services for security equipment and systems.
• Conduct initial investigations of situations involving theft and unusual incident reports.

Creating Security Manuals and Post Orders (15%):

• Main instructor in coordinating training of security officers.
• Assists with the development of the complete training program for handling security consoles and building patrolling. This includes recommending specific training sessions for Contracted Security Officers.
• Evaluates the grade of service received from the contacted Security Agency and recommends changes to improve the service.
• Helps to design and assemble materials for Security Training Manuals. This includes conducting review sessions with trainee after the training process has been completed.

Maintenance of Security Records (10%):

• Maintains attendance, vacation, and replacement records for security officers.
• Keeps an accurate accounting of Burns replacement bookings.
• Maintains shift schedules, attendance calendar, and post replacement sheets for security staff.
• Maintains emergency notification records for security officers.

Miscellaneous Duties or Fill-In Work (5%)

• Complete special projects assisted by the Manager of Security and Automated Control Services, such as, designing computer records, access systems, placement of equipment at security consoles, and reviewing patrol systems.
• In special situations will act as a security officer and assume the security console patrol the building complex.
• Makes photocopies and dispatches memos regarding BACC and Security Console visitors and procedures.

Compensation Range:

Pay Range - Start:

$18.44

Pay Range - End:

$34.25
Northwestern Mutual pays on a geographic-specific salary structure and placement in the salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity as well as the cost of labor in the market; and other conditions of employment. At Northwestern Mutual, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. Please note that the salary range listed in the posting is the standard pay structure. Positions in certain locations (such as California) may provide an increase on the standard pay structure based on the location. Please click here for additiona l information relating to location-based pay structures.

Grow your career with a best-in-class company that puts our client's interests at the center of all we do. Get started now!

We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.

If you work or would be working in California, Colorado, New York City, Washington or outside of a Corporate location, please click here for information pertaining to compensation and benefits.

FIND YOUR FUTURE We're excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and commitment to diversity and inclusion.

• Flexible work schedules
• Concierge service
• Comprehensive benefits
• Employee resource groups

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