PUBLIC SAFETY DISPATCHER (OFFICE AUTOMATION) with Security Clearance

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Job description

Duties Operate land-mobile radio equipment to receive and transmit messages with emergency responders. Operate computer systems such as Computer Aided Dispatch and E-911 phone systems to provide public safety resources. Provide Emergency Medical Dispatch Life Support care through pre-arrival instructions to callers. Communicate with emergent and non-emergent callers to ensure proper resources are provided using various technology such as computer, telephone, radio, email, and fax machine to relay information. Interpret geospatial data to provide emergency response to the correct location. Advises and assist commander and staff members on all matters pertaining to motor vehicle management and maintenance. Interact with callers using defined questioning techniques to determine nature of call and appropriate response. Requirements Conditions of Employment Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation. This position has a Temporary Duty (TDY) or business travel requirement of 5% of the time. Obtain and maintain within 6 months of employment Department of Defense (DoD) Telecommunicator I and II (or equivalent Certification). Obtain and maintain within 6 months of employment DoD Hazmat Awareness Certification. Obtain and maintain within 6 months of employment certification in Basic Life Support Cardiopulmonary Resuscitation (CPR). Obtain and maintain within 12 months of employment certification in Emergency Police Dispatch. Obtain and maintain within 12 months of employment certification in Emergency Fire Dispatch. Work requires 12-hour rotating shifts which includes days, nights, weekends and holidays. The duties of this position meet the criteria for compliance with Federal and Department of the Army Drug Free Workplace Programs. This position is subject to a pre-employment screening, and random testing. Incumbent is required to work (weather essential) regardless of weather conditions, Terrorist Force Protection Condition (TFPCON) or installation closure and to report to the duty station at the regularly scheduled time. Subject to call back and on-call as the mission requires. Obtain and maintain within 12 months of employment certification in Emergency Medical Dispatch. Must obtain and maintain a Secret Clearance. The incumbent is responsible for attaining continuing dispatch education requirements through in-service training that is offered locally. The incumbent must maintain an overall compliance score in the performance of duties of 90 percent. Qualifications Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document . Specialized Experience: One year of specialized experience which includes: 1) Communicating detailed instructions for emergency or non-emergency situations from within an emergency communication center, such as (providing specific locations to police, fire or EMS responders using a trunked radio system); 2) Prioritizing all incoming emergency and non-emergency calls, such as (recognizing the difference in priority between a reported heart attack victim and a lost cell phone report); 3) Accurately creating entries or inputting records into automated data systems that are public safety or criminal justice centric, such as (entering a person as wanted or a gun as stolen in National Criminal Information Center records); and 4) Creating electronic documents to record activities, transactions, or other records that are public safety or criminal justice centric, such as (creating calls for service in Computer Aided Dispatch or Priority Dispatch Paramount software. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06). Proficiency Required: This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors. You will be evaluated on the basis of your level of competency in the following areas: Computer Skills
Interpersonal Skills
Oral CommunicationEducation Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone no substitution of education for experience is permitted. Additional information Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration. You will be required to provide proof of U.S. Citizenship. One year trial/probationary period may be required. Direct Deposit of Pay is required. Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet. This is a(n) Logistics Career Field position. You may claim military spouse preference. If a MSP applicant is determined best qualified and selected, placement must be at the full performance level for priority consideration. Multiple positions may be filled from this announcement. Salary includes applicable locality pay or Local Market Supplement. Interagency Career Transition Assistance Program (ICTAP). If you are a Federal employee in the competitive service and your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority for this position. To receive selection priority, you must: (1) meet ICTAP eligibility criteria (2) be rated well-qualified for the position and; (3) submit the appropriate documentation to support your ICTAP eligibility. To be considered well-qualified and receive selection priority applicants must satisfy all qualification requirements for the position and receive a score of 90 or above. Additional information about the program is on OPM's Career Transition Resources website. Permanent Change of Station (PCS) allowances may be authorized, subject to the provisions of the Joint Travel Regulations and an agency determination that a PCS move is in the Government Interest. Recruitment and relocation incentives may be authorized. Student loan repayment may be authorized. Salary negotiations for those candidates who are new to Federal service may be authorized. Credit for Prior Non-Federal Work Experience and Certain Military Service for Determining Annual Leave Accrual Rate may be authorized. This position is subject to an initial drug screening, and random testing thereafter. A negative drug test result must be received by human resources within 30 calendar days after the Entrance on Duty (i.e., start date). Selectee's inability to successfully pass or refusal to conduct the drug test may result in the job offer being withdrawn during the recruitment process or subsequently being removed from Federal service for failure to meet a condition of employment. You may be required to sign a Statement of Understanding if you are selected for this position. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above. Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility. You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation. Basis for Rating: Qualified candidates will be assigned to one of three quality categories: Best Qualified, Highly Qualified and Qualified. Veteran preference eligibles are listed ahead of non-preference eligibles within each quality category. Best Qualified. Candidates in this category possess exceptional skills and experience to exceed well above the minimum requirements for the announced position. Highly Qualified. Candidates in this category possess good skills and experience above the minimum requirements for the announced position. Qualified. Candidate

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