Service Manager

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Job description

The successful candidate will be required to work 37.5 hours per week, working across Monday - Friday, 9AM - 5PM. Temporary cover is required for approximately 1 - 3 months, with the possibility of extension.

Please note; you'll be managing 5 young people services in the Greenwich borough

In this position, you will be required to:
- Manage 4 Project Workers, 4 Night Workers and 1 Day Concierge; providing effective line management, supervision, training and development opportunities, overseeing staff recruitment and rota management
- Actively direct team members in their day-to-day work to ensure that young people receive a consistent, high quality and responsive service
- Ensure that each client has an individual package of support with regular formal and informal key working, and an up-to-date co-produced support and safety plan
- Oversee the reports regarding missing young people, to lead on coordinating a joined up response with statutory services, as well as directing a variety of approaches for non-engaging clients
- Lead on developing the recruitment, training, and the use of volunteers across the YP services in response to clients' needs within schemes
- Maintain positive working relationships with the Local Authority Commissioning Team, Pathways and referral agencies
- Oversee referrals ensuring they meet the criteria and service specification and ensure that referrals are interviewed, assessed and accepted / rejected in line with policy
- Ensure that preparation for move-on begins once the young person moves into the service and to lead on the development and roll out of a comprehensive package of life skills training which is available to all
- Ensure consistent monitoring of the quality of support delivered daily, through working alongside staff in meetings and through consistent review of support delivery and housing management duties
- As directed by the Regional Services Manager, to contribute to organisational and statutory monitoring and reporting within set deadlines
- Ensure the property is maintained to a high standard and that effective systems are in place to ensure all areas of housing management are efficient and offer value for money, with voids kept to a minimum and rental income maximised
- Ensure that staff and volunteers are aware of and fulfil their responsibilities within the organisations Health and Safety procedural framework, have completed the required training and adhere to organisational policy and procedure at all times
- Ensure that all property risk assessments are reviewed and updated at regular intervals
- Ensure that staff are committed to safeguarding children and vulnerable adults

To apply for this role, you must have:
- Experience of effectively managing staff that work with the range of issues involved in the delivery of quality services to young people who may be at risk or looked after with complex needs including offending and gang affiliation
- Demonstrable understanding of effective practice in responding to the needs of looked after children and care leavers aged 16 and 17, as well as local authority statutory duties
- Proven track record of staff and service management and demonstrable ability to manage staff performance and motivate staff members to perform effectively
- Experience of managing accommodation-based services with a variety of tenures and knowledge of the associated housing management and health and safety requirements
- Essential: experience managing multiple services
- High level of numeracy, literacy and comprehension in order to be able to contribute to budget setting, monitor expenditure, write reports and review, analyse and extrapolate from written information
- Ability to co-ordinate the work of a number of individuals or agencies to get tasks completed to time and to specification
- Strong networking skills and proven ability to build positive working relationships with internal and external stakeholders in order to establish or improve services to service users

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