Associate Director - FM

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Job description

Associate Director - FM
Real Estate Organisation
80-85k Salary
Central London
Pension
Healthcare
Bonus Scheme

Our customer are one of the leading Real Estate & Building Consultancies operating in the UK and Globally out of 200 regional offices. They currently seek a Senior FM / Property Manager to join their existing team. This role will involve working to support the Directors with management of the wider FM & Property team, ensuring efficient service delivery. Setting the regional standard in terms of behaviour, presentation and communication. The successful candidate will drive initiatives across the London region; integrate with other areas of the business in terms of business development, fee earning & management of own portfolio of sites. Guideline salary for this position is Circa 80/85k + Package including discretionary annual bonus, healthcare, among other benefits.

The firm are a company which pride themselves on high levels of customer service, employing professional, enthusiastic and talented property specialists, and who offer professional advice across both the commercial and residential sectors. Established in the 19th century, their clients range from private investors, corporate landlords, funds and individual homeowners.

The role function will involve directly manage a building management team across a number of buildings including regular site visits, monthly 1-2-1s, annual appraisals, and general support of FM delivery across the buildings. Supporting the FM / BM Team in the management of and on-going monitoring of all Hard and Soft services delivered on site(s) to ensure effective performance delivery. Ensuring FM/ BM Team undertake regular contract meetings with suppliers including a formal assessment of performance, competence, and compliance through a performance management system (KPl's) focusing on the performance of the regional team. Including overseeing the performance management of group contracts.

• Review property reports, submitted by the wider FM team, ensuring that these are received on time and are completed accurately. Compile an overview and present to FM Director.
• Follow up on any performance management issues, as identified within the monthly KPIs and one to one's.
• Oversee the management of procurement and placement of goods and services in line with the departmental procedures using purchase orders and contracts as appropriate.
• Ensure that all Health, Safety and Environmental management systems are in place and maintained and that issues identified or reported are managed in line with departmental procedures.
• Assist the Management Surveyors/ Partners in the production and on-going management of Service Charge budgets for all sites
• Support the wider FMteam to ensure OHSAS 45001 objectives for health and safety management and performance are met.
• Assist with the implementation of any national/ regional FM service strategies and initiatives across the allocated portfolio.
• Attend any internal/ external meetings or training required to manage properties, perform the role, or maintain professional competency.
• Identify personal development areas within the wider FM team and implement training / workshops where applicable
• Support the teams with the implementation of client specific initiatives such as savings targets, benchmarking and best practices.
• To support the teams with the implementation of business continuity & emergency evacuation plans for the properties and ensure they are aligned with the occupiers.
• To promote and drive occupier engagement and community building through forums such as occupier meetings, green groups and events.
• To organize & provide regular input within quarterly FM team 'Area Meetings'
• Monitor and report on service provider financial summaries with the wider FM andsurveying
• Support the FM Directors with any additional projects
• Lead and support on the recruitment process for vacancies within the London Promise
• Mobilise new properties coming into management
• Monitor & support their team in achieving agreed compliance
• Confident in working directly with Clients, including Client reporting and meeting with
• Be at the forefront of developing initiatives for the wider FM

Professional Experience

At least 4 years experience in Facilities Management with a full understanding of Managing Agent responsibilities
Experience of managing a portfolio of sites
Proven experience of developing people within teams
Demonstrable experience of developing systems and processes to deliver FM at highest standards
Excellent working knowledge of relationship between Landlord and Occupier within commercial property
Commercial awareness and ability to develop business improvement opportunities
Be an advocate of Change and support in drive operational business change
Strong client management skills and ability to understand and relay ideas
Experience within Health & Safety and related issues
Strong contract management skills with experience of a formal performance management system
Strong knowledge & experience of all hard and soft services aspects of Facilities Management
Strong knowledge of ESG, property technology and innovations
Directly manage a team and demonstrate ability to carry out appraisals and other direct management activities.

Qualifications / Skills

Necessary skills and qualifications to provide effective and efficient delivery of facilities management, services & projects
NEBOSH General Certificate (essential)
Professional Membership of IWFM or IOSH (desirable)
Ability to communicate at all levels in a professional and supportive manner
Flexible, adaptable and a co-operative attitude
Self motivated and use initiative to deliver effective work without need for close management
Possess an interest in business and development of the Commercial division within property teams
Understanding of the divisional P&L and fee model

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