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Salesforce Product Manager

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Mason Frank International

2024-11-05 11:32:56

salary: 60000.00 British Pound . GBP Annual

Job location London City, Greater London, United Kingdom

Job type: fulltime

Job industry: Real Estate & Property

Job description

Job Title: Salesforce Product Manager

Salary: up to 60,000

Work Model: Remote (UK)

Mason Frank is proud to collaborate with a well-established lettings company seeking a Salesforce Product Manager to guide their CRM improvements and help refine customer and operational processes. This role offers the chance to shape meaningful changes in a collaborative environment focused on efficiency and excellent service.

Key Responsibilities

  • Define and manage the product vision, roadmap, and lifecycle of the platform to align with the needs of the business and overall company goals.
  • Identify opportunities to streamline processes through automation, enhancing productivity and ensuring the platform supports effective operations.
  • Collaborate with Operations, IT, Customer Service, and Marketing teams to develop and refine system requirements, prioritise improvements, and align the platform with core business objectives.
  • Design user-centric workflows and interfaces that simplify processes, boost engagement, and drive adoption of Salesforce features.
  • Analyse platform performance, user behaviour and process efficiencies, using insights to guide product decisions and improve service delivery.
  • Mentor and support team members involved in Salesforce development and usage, fostering an inclusive and results-oriented culture.

Qualifications & Experience

  • Strong understanding of the Lettings industry, including processes and relevant regulatory considerations.
  • Experience with Salesforce, ideally in Sales, Service, or Marketing Clouds within the property or lettings sector.
  • Proven success in managing CRM systems in a product or project management capacity, with experience in Agile methodologies.
  • Exceptional analytical and problem-solving skills, with a demonstrated ability to tackle complex issues and develop strategic solutions.
  • Excellent communication skills and the ability to work effectively across teams to drive project success and build strong relationships with stakeholders.

Inform a friend!

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