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1st Line Engineer

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Jumar Solutions Ltd 24000.00 British Pound . GBP Per annum

2024-10-05 00:35:03

Job location Northampton, Northamptonshire, United Kingdom

Job type: fulltime

Job industry: I.T. & Communications

Job description

Job Title: 1st Line Support Engineer
Location: Northampton
Job Type: Permanent

Are you a passionate problem solver? Do you thrive in a dynamic, fast-paced environments? If so, our client is looking for a motivated 1st Line Support Engineer to join their Service Desk team!

Role Responsibilities:

  • Manage technical cases with care, keeping clients informed and satisfied with progress updates.
  • Ensuring requests are resolved in a timely manner, in line with agreed SLA.
  • Collaborate with the team to monitor and support client IT systems, using our monitoring software.
  • Recognize when to escalate issues and act swiftly to ensure fast resolutions.
  • Oversee ongoing technical matters to ensure timely completion.
Requirements:
  • Proven track record in problem-solving and staying on top of tasks with minimal supervision.
  • Team player with strong communication and organizational skills
  • Experience and knowledge across the windows stack which includes Windows 10, Microsoft Office 365, Windows Servers (2019 & 2022), Microsoft Exchange Server (2019)
  • You have the confidence to work on your own initiative and proactively handle challenges.
  • Strong writing skills and the ability to relay complex information clearly.

If you're a dynamic problem solver with a passion for technical support, we urge you to apply now!

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