Technical Trainer

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Job description

Technical Trainer

The company works within the IT services industry for defence contracts.

Role Responsibilities

Key responsibilities include but are not limited to:

Training Needs Analysis:

• Carry out Training Needs Analysis workshops to identify:
• The training audience and stakeholders.
• The roles associated with the subject of the training.
• The training gap analysis.
• Draft training objectives.
• Training options.
• Produce a Training Needs Analysis report.

Training Design and Development:

• Produce a Learning Specification for each course module detailing Training Objectives, Enabling Objectives and Key Learning Points.
• Produce Lesson Plans.
• Develop training exercises.
• Produce training content including presentations, handouts and other training material.

Training Delivery:

• Set up training environments at SecureCloud+ premises and on Customer sites.
• Deliver training to SecureCloud+ personnel and to Customers.
• Carry out post training delivery assessment to ensure continual improvement.

User / Support Documentation:

• Produce User Guides and Manuals.
• Produce Maintenance Guides.

Education and Experience Requirements

As the Technical Trainer you will have:

• Level 3 Certificate in Education and Training
• A working knowledge of the technologies that are used in the Company's product set. This should include an understanding of how various technologies are employed for the following:
• VMWare
• Dell Technologies
• Networking (Routers/Switches)
• User Acceptance Testing
• MS Cloud
• ITIL v3/4 Foundation Certificate
• Ability to establish and develop a new role within the organisation.
• Attention to detail and used to working to high levels of quality.
• A high level of written and verbal communication skills.
• Confidence when interacting with Customer personnel at all levels.
• Confidence when interacting with skilled technical personnel.
• Ability to ably represent the Company when working at Customer sites.
• A commitment to continually develop technical skills.
• Initiative and pro-activeness, matched by an ability to be a strong member of a team.
• Willingness to work flexibly in response to changing organisational requirements.

UKSV is required for this position. Candidates must possess or be eligible to obtain SC clearance, with a view to obtaining UK Developed Vetting (DV) clearance as required.

GCS is acting as an Employment Agency in relation to this vacancy.

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