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Product Support Specialist

hiring now

Optima Recruitment 39000.00 British Pound . GBP Per annum

2024-09-28 15:33:40

Job location Fetcham, Surrey, United Kingdom

Job type: fulltime

Job industry: Engineering

Job description

-Based in Leatherhead
-£32,000 - £39,000 salary
-Training provided
- 37.25 hours per week
-28 days holiday + bank holidays
-Free onsite parking

Job specification:

  • Conduct installation and provide basic user training.
  • Perform maintenance, servicing, upgrades, and repairs.
  • Manage the processing of repairs returned to the factory.
  • Address customer support inquiries through the Helpdesk.
  • Handle support cases efficiently to meet KPIs and customer expectations.
  • Promote and sell after-sales products and services.
  • Oversee after-sales opportunities and quotations through the CRM system.
  • Develop technical procedures for troubleshooting and support.
  • Assist in the creation and upkeep of after-sales and support documentation and media.
  • Support the maintenance of the CRM database.
  • Manage after-sales catalogues and pricing lists.
  • Write support content for the company website.
  • Ensure all support-related activities are accurately documented in company systems.
  • Participate in extensive international travel to meet Customer Support Team goals.
  • Coordinate with the Production department for stock requests required to fulfil duties.
  • Train new staff members when necessary.

Person specification:

  • A minimum of a Bachelor's degree in a Science or Engineering discipline, with primary applications in biology, chemistry, or biochemistry (or equivalent experience/qualification).
  • Proficient in MS Office.
  • Willingness to travel.
  • Strong mechanical and fine motor skills.
  • Prior experience with scientific instrumentation.
  • Experience with CRM and MRP database systems is desirable.
  • Strong commitment to customer service and satisfaction.
  • Trustworthy, reliable, and dependable.
  • Holds a full, clean driving license and passport.
  • Proactive with a positive, can-do attitude.
  • Exceptional time management and prioritisation abilities.
  • A problem solver with attention to detail.

Additional information:

-Pension
-Cycle to work scheme
-Life insurance
-Company shares scheme
-Annual pay review

Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice!

Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

By applying for this vacancy, you accept Optima Recruitment Limited s Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

Inform a friend!

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