Workplace Experience Lead

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Job description

About the Role:
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Community Manager to join the team located at Tadworth, Surrey. The individual will be the driving force in championing workplace experience - helping make the site a true destination for our client and its colleagues.

The individual must possess exceptional interpersonal skills, with a vision for improvement and innovation, and an analytical mindset; someone who can coordinate and instil change through the implementation cycle of the workplace
experience journey our client are undertaking. They must demonstrate a hospitality mindset at all times and look to breed that culture within the existing CBRE team and our clients' colleagues.


What You'll Do:

• Liaise with FM Team and Client contacts to drive the workplace experience strategy.
• Manage/oversee the front of house team (including Reception) to ensure exceptional customer service is always delivered.
• Manage and coordinate the creation of initiatives, working with onsite teams to promote and to create a forward planner of activities.
• Coordinate all client events activities on site ensuring a seamless end to end delivery.
• Oversee all meeting and room bookings onsite, ensuring a first-class experience for colleagues onsite.
• Support the delivery of the One Team ethos.
• Liaise with other aspects of the CBRE FM Team (e.g., housekeeping and catering) to further enhance the workplace experience onsite.
• Develop and nurture business relationships with all client contacts across the site to gain insights into anticipated future requirements and work these into the service delivery strategy.
• Support the CBRE FM Team and Client with delivering individual building or site wide projects and initiatives.
• Support the Facilities Manager and Assistant Facilities Manager in driving consistently high standards of workplace experience across the site.
• Deliver value to our customers by providing top quality consultancy and acting as a trusted advisor.
• Establish and maintain customer relationships by promoting site activities and promoting the wider facilities teams.

What You'll Need:

• Previous experience of Building Services in a Corporate or hospitality environment.
• Previous experience in organising, managing events and large meetings.
• Fluent and comfortable in the use of technology including MS Office, social media and other applications.
• Track record of building positive relationships and delivering exceptional customer service.
• Always set high standards for themselves and others.
• Can inspire others and support new ideas and initiatives.
• Can adapt to changing demands and deadlines.
• Takes pride in the service delivered to our customers and our customers' customers.
• Ability to analyse data, identify trends and convey results, deploying an action plan in a clear, concise and confident manner
• Excellent spoken and written communication skills and the ability to communicate in an effective manner.
• Ability to think strategically and independently.

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