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Tech Ops Analyst

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Lorien

2024-10-03 08:34:30

Job location Wakefield, Yorkshire, United Kingdom

Job type: contract

Job industry: I.T. & Communications

Job Duration: 3 months

Job description

JD -
Tech Ops Analyst II have the foundational knowledge to deliver and support to contribute to Operational process & services in their area/domain with general guidance. They work to support other Analysts & demonstrate situational leadership and engineering mindset. They exhibit written & verbal interpersonal skills to interact with global business partners & customers. Analysts demonstrate intermediate experience in their area/domain.

General Description:
. Completes & contributes to IT Operations tasks under general guidance possibly including installation, migration, or updates of IT Services
. Respond to, identify, and troubleshoot issues current IT Operations hardware, software, or process using ticket logging system.
. May configure and maintain systems and monitoring tools and proactively respond to problems that may occur
. Collaborates with Global partners to support business operations
. Contribute technical & process documentation (user guides, knowledge articles)
. Supports providing communication & training to Global business partners
. Provides recommendations for continuous improvement
. Responsible for achieving operational stability for IT Operations area/domain

Assists in implementing best practice to support new/changed IT Services/processes at a low level of complexity
* Adheres to Sarbanes Oxley compliance and all TJX Company standards as applicable
* Performs other duties as assigned

Strategy & Best Practice:
* Actively leverages IT Operations process definitions, best practices and standards
* Actively participates in process definitions, best practices and standards
* Can contribute to overseeing evaluation of 3rd party engagement delivery

Talent Development & Evangilizing:
* Helps training/onboard new hires into Specialist I, II roles
* Learns and demonstrates culture
* Contributes to driving adoption for area/domain

Subject Matter Expert:
* Partners with team to achieve subject matter expertise in area/domain
* Develops knowledge in specific area/domain
* Provides technical subject matter expertise and insight related to the specific area/domain

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

Inform a friend!

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