Operations Oversight Specialist

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Job description

Purpose of the Role

The main responsibilities of the Investment Operations Oversight Specialist include:

• Coordinating and executing operational touchpoint activities between the company, service providers, and internal stakeholders.
• Overseeing the service delivery from external providers and monitoring compliance with agreed quality standards and service level agreements.
• Identifying and implementing opportunities for service improvements and achieving operational excellence.

Principal Responsibilities/KPIs
As an Operations Oversight Specialist, you will be responsible for:

• Conducting independent quality checks on the Investment Book of Records (IBOR) delivered by service providers and challenging them on quality standards.
• Supporting and overseeing client restrictions, such as overdrafts and trade reporting.
• Supporting and managing the trade life cycle of securitized and derivatives transactions handled by external providers.
• Overseeing the corporate actions elections process, both internally and externally.
• Ensuring the completeness, accuracy, and timeliness of information exchanges between the company and service providers for all Operations-related activities.
• Keeping up to date with products, instruments, and legal and regulatory developments impacting the Operations domain, ensuring service provider compliance.
• Monitoring service quality through KPIs, quality reports, and sample testing, and intervening if service quality falls below required standards.
• Reporting on service delivery from external providers to management and associated management companies, in collaboration with the Vendor Management team.
• Collaborating with various internal departments, including Trading, Portfolio Management, Client Reporting, Investment Change Services, IT Delivery, Compliance, and Risk Management.
• Identifying and coordinating improvement initiatives for procedure enhancement.

Education and Experience

• Bachelor's or Master's degree
• Fluency in English
• 3+ years of experience in asset management, with extensive knowledge of back and mid-office processes
• Experience in overseeing third parties and collaborating with outsourcing partners
• Knowledge of Qlik Sense is a plus

Skills and Competencies

• Proactive, hands-on mentality
• Excellent written and verbal communication skills
• Quality-driven with a strong focus on accuracy
• Client-focused: dedicated to providing thorough responses to queries
• Ability to process and apply feedback constructively
• Strong analytical and problem-solving skills
• Capable of working both independently and as part of a team
• Resilient under pressure, with the ability to manage tight deadlines
• International mindset

Michael Bailey International is acting as an Employment Business in relation to this vacancy.

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