Medical Office Rep II

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Job description

Overview:
Dignity Health Medical Foundation established in 1993 is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California Arizona and Nevada. Today Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers we provide increasing support and investment in the latest technologies finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled qualities that are vital to maintaining excellence in care and service.

Responsibilities:
The Medical Office Representative II position is the first point of customer service contact for our patients physicians other clinic staff internal and external laboratory and imaging staff hospital staff patient family members and vendors by offering customer service communications and appropriate distribution of phone calls and messages. The Office Representative II may also perform a variety of other duties including but not limited to collecting and updating demographics and insurance information verification of health plan eligibility taking complete and accurate messages and scheduling mutually acceptable appointment times utilizing an electronic practice management system. The Office Representative II may also be asked to perform other clerical duties as needed and requested to support daily clinic operation goals bench marks and quality patient care initiatives per departmental guidelines.

REQUIREMENTS: - Six (6) months experience in an outpatient setting as a Medical Office Receptionist performing similar duties preferred; or an equivalent amount of experience in a high-volume customer service role in another industry/environment working with referrals or scheduling surgeries; or six (6) months experience as a Medical Office Receptionist within Dignity Health Medical Foundation - High School diploma or equivalent - Excellent interpersonal organizational and customer service skills are essential - Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment - Familiarity with an electronic practice management system is preferred - Experience with multi-line phones/ACD phones preferred. Medical terminology preferred The ideal candidate will be required to work Saturdays to support the Saturday clinics This position is represented by SEIU-UHW

Qualifications:
Six (6) months experience in an outpatient setting as a Medical Office Receptionist performing similar duties preferred; or an equivalent amount of experience in a high-volume customer service role in another industry/environment working with referrals or scheduling surgeries; or six (6) months experience as a Medical Office Receptionist within Dignity Health Medical Foundation. Impact of Decisions: Serious impact on patient relationships physician efficiency stewardship of clinic resources and our image in the community. Internal/External Contacts: Patients physicians and other clinic staff internal and external laboratory and imaging staff hospital staff patient family members and vendors. Supervision: Reports to the Supervisor; does not supervise others. Excellent interpersonal organizational and customer service skills are essential. Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment. Familiarity with an electronic practice management system is preferred. Experience with multi-line phones/ACD phones preferred. Medical terminology preferred. None required for this position.

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