HR Associate

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Job description

The Solution Center Associate serves as the first point of contact for employees seeking HR support.

The role involves providing resources and solutions to inquiries, maintaining documentation, escalating issues as needed, and identifying opportunities for process improvements.

The Associate will uphold the university's vision, culture, and values by delivering clear, efficient, and courteous support.

Responsibilities include opening and managing cases, ensuring accurate records, and following up to resolve issues in a timely manner while adhering to all HR service level agreements.

Must-Haves:

Minimum of 2 years of Customer Service Experience

Outstanding Communication Skills

Proficiency in Computer Skills

Prior experience in a Call Center

Contact Center/Customer Service Experience; HR experience is preferred

Nice to Haves:

Professional and Neat Appearance

Familiarity with Workday

Some college education, with a preference for bachelor's degrees

Preferred HR Experience

Knowledge of HCM Systems

Education:

Some college education required; bachelor's degrees preferred

• Only those lawfully authorized to work in the designated country associated with the position will be considered.

• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.

Benefits:

For information and details on employment benefits offered with this position, please visit here . Should you have any questions/concerns, please contact our HR Department via our secure website .

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here .

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department .

Rose International has an official agreement (ID ), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

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