Student Personnel Technician

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Job description

responsibilities include: managing a caseload; answering phone inquiries; staffing the front counter; performing file reviews; tailoring information to meet the specific needs and situations of individual students; determining financial aid eligibility; and awarding financial aid. Although the incumbent is assigned to a specific alpha section, the caseload is not restricted to this section and may be adjusted by management to address student service needs. The Student Personnel Technician is expected to acquire knowledge and proficiency in several federal, state, and third-party software systems to effectively assist students and verify financial aid eligibility. Required Qualifications & Experience: Equivalent to two years of full-time responsible general clerical experience in a college or university financial aid office which has demonstrated acquisition of a practical understanding of the policies and procedures of financial aid programs. General knowledge of interviewing techniques; thorough knowledge of the policies and procedures of the various financial aid programs available at the CSU. Must have knowledge of standard office procedures and practice; excellent oral and written communication skills; and basic computer skills. Must have strong customer service skills and demonstrate the ability to learn new information and computer programs/systems. Ability to: sustain a working knowledge of the changes in financial aid programs; obtain, analyze and evaluate data for specific use; advise and assist students in selecting and processing financial aid contracts; keep records and write clear reports; establish and maintain cooperative working relationships with students, faculty and co-workers; and work under supervision and within assigned time lines; handle large volumes of work; keep track of many details; and perform work with high levels of accuracy in a fast-paced environment. The incumbent must have a demonstrated interest and/or ability in working in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who may apply for the position. California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Closing Date: Review of applications will begin on September 19, 2024, and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment. In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs. Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply. Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer. To obtain employment information for the impaired call: TDD Line 24-hour Dial-A-Job Line Advertised: Sep Pacific Daylight Time Applications close:

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