HVAC Service Manager

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Job description

Overview:
Service Champions is currently seeking an HVAC Service Manager to join our Rocklin Service Center comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our HVAC Service Managers are tasked with managing daily field operations, employee training, retention, recruiting, safety, vendor meeting and ensuring the technicians are providing outstanding service to our customers.

Your place of work makes all the difference in your life. At Service Champions, we believe our employees are our strongest asset. We are pleased to share that Service Champions has received National recognition for being a top Workplace in the USA. This is in addition to winning the Top Workplace award on a local level for 8 consecutive years. These coveted awards are voted on by our own employees-over 400 team members strong and growing.

In your career at Service Champions, you will be challenged to grow and to be your best every day. If you have a great attitude and a strong work ethic, we can teach you the rest. No experience or college degree is required.

What's In It For Me?

Pay: $80,000 - $100,000

• Medical , Dental and Vision Insurance • Life and Accident Insurance • Paid holidays and vacation • Employer Matching 401K • Employee Assistance Program • Flexible Spending Account • Employee Discount Program • Employee Referral Bonuses • New and continuing training and opportunity for career growth (including Life Skills Classes) • Employer sponsored company events

Responsibilities:
What Will I Do?

Develop a culture of performance excellence to encourage employment growth

Drive the HVAC department sales through training and development of the field technicians

Maintain operational excellence through invoice completion, inventory control, safety awareness, and accurate reporting

Coach service technicians on how to increase average ticket, closing rate and monthly truck revenue

Provide a constant flow of product and sales training

Promote lead generation

Monitor and control call backs and warranties

Handle all escalated customer concerns by demonstrating 100% customer satisfaction

Qualifications:
Do I Have What It Takes?

Comfortable working in fast paced constantly moving environment

Adaptable to multiple roles

Flexible with overtime and weekends as needed

Strong verbal and written communication skills

Comfortable multitasking

Team player who supports other teammates

Ability to work under pressure

Process detail oriented

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.

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