Principal Technical Writer (Network Security Platform)

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Job description

Job Description

Your Career

The Palo Alto Networks TechDocs team directly helps our customers improve their security posture to best protect against cyber threats. As a part of the R&D organization, we work hands-on with products and serve as the voice of our users during the development cycle.

This is a principal writer role, focused on our new cloud-delivered management platform, Strata Cloud Manager.

Your Impact

In this role, you'll:

Partner with product management, engineering, UX, and QA teams as you write content that helps users understand the risks their organizations face, and how to secure their employees no matter where they are

Lead docs releases and drive docs feature requirements across multiple product teams and within TechDocs

Build relationships with our stakeholders in the field who work directly with customers, to ensure that our content enables our users to discover and adopt new features and to self-service

In-product content and use-case based documentation is going to play a big role in making this growing product intuitive, and experience or interest in these is great:

UX content

Information architecture

Context-sensitive help

Plain language

Diverse content mediums like videos and walkthroughs

About You

You're curious, like to be hands-on with technology, and are eager to learn about cybersecurity

You're user focused and want to make sure that the end-to-end customer journey with the product is as simple and carefree as it can possibly be

You're an avid researcher-you're not hesitant to dive in to something new and you know how to hunt down the information that you need

You know how to prioritize and deliver on immediate requirements, while continuing to look ahead - You anticipate how we can meet user needs not only today, but tomorrow as well

You're a transparent communicator - You like to make sure that everyone is working with the same information - you work towards building consensus, and you set expectations effectively

You write content that is both easy-to-read and informative - You have strong critical-thinking skills and use them to ensure that you are providing just the right information for users to achieve their goals

You seek and are comfortable receiving different viewpoints and feedback, and you're thoughtful in pushing back or adapting

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