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Sr Outbound Product Manager

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ServiceNow

2024-10-03 15:46:58

Job location Santa Clara, California, United States

Job type: fulltime

Job industry: Sales & Marketing

Job description

Job Description

ServiceNow is looking for an Outbound Product Manager for Platform Solutions. This is a highly visible role, interacting heavily with customers and executives at ServiceNow and owning key enablement responsibilities that impact the product success and customer adoption of our products.

The Sr. Outbound Product Manager will focus on the success of our customers adopting our agent collaboration and routing products and their GenAI components.

In this role, you have key responsibilities related to the delivery of Platform Experience Products, including working with internal BU partners and Inbound Product Managers, driving customer experience roadmaps, and aligning with customers' desired outcomes. These responsibilities allow for cross-functional workloads and daily interactions with Customers, Partners, Product Management, Design, Marketing, Support, and Engineering.

What you get to do in this role:

Deliver high-quality technical enablement content that facilitates product adoption at-scale.

Present and influence C-level executives on key initiatives, resourcing, and growth strategies

Collaborate with Product Marketing to develop programs and GTM content across cross-functional teams including content creation for product launches, website content, social media, product videos, webinars, tradeshows, case studies, blog posts, and more

Evangelize the value of the technology at executive briefings, marketing events, webinars, as well as other sales and marketing channels

Produce and deliver sales education materials

Develop an understanding of how our customers use our agent collaboration and routing products including top customer pain points and product opportunities.

Collaborate with Inbound Product to influence product roadmap, vision, and strategy by representing the voice of the customer.

Work directly with the pre-sales and sales teams to nurture, grow, and close in-flight opportunities

Conduct demonstrations of the product, both standard and tailored to prospects and existing customers

Maintain a firm grasp of the competitive landscape and identify areas of competitive differentiation for internal consumption and competitive programs

Inform a friend!

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