Sales Administrator

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Job description

Sales Administrator

Contract Duration 2+ months

Pay range: $1 - $22/hr

Onsite: 7 AM - 04:30 PM.

Job Description:

We have an exciting opportunity for a Sales Administrator.

Excellence in execution is a top priority for the client's Implementation team.

This role is part of the Implementation Team, which primarily works in conjunction with the Government Commercial team, Santa Rosa site functional leads, Sales/Sales Support, and vendors to set up accounts as part of the client onboarding process.

Sales Administrators create new client accounts, establish new panels, and make updates to existing customer accounts.

The Sales Administrator will report to the Implementation Specialist Lead in order to escalate questions, build improved workflows, capture key client information, support administrative requests, and troubleshoot issues.

The client is bringing together exceptional teams of experts and industry-leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.

Job Responsibilities:

Responsible for timely execution of new account set-ups and ongoing post-implementation account updates across multiple software platforms and databases for the client's Toxicology Government Services clients with attention to data accuracy and documentation needs.

Ongoing, proactive monitoring of the Customer Service queue system in order to take new tickets and deliver consistent follow-up on existing/pending tickets for timely ticket completion in line with key performance indicator (KPI) expectations.

Identify, document, escalate, and resolve problems as they arise.

Work with the Implementation Specialist Lead to review and revise the necessary

Implementation processes and internal guidelines related to client account administration procedures for improved effectiveness, efficiency, and customer satisfaction.

Work with counterparts in Sales, Customer Support, IT, Finance, and Toxicology

Support teams to maintain accurate client data in the system.

Meet and maintain productivity, quality, and attendance performance metrics.

Other duties and special projects as may be assigned.

Ideal Qualifications Of A Successful Candidate:

High school graduate with two to three years related experience and/or training; or equivalent combination of education and experience.

Four-year degree from an accredited college or university is preferred but not required.

Strong organizational skills are critical, including attention to detail and multi-tasking skills. Must be able to manage several open issues and continue to work on them until closed with resolution while also potentially working on special projects.

Experience with corporate culture along with an excellent customer service mentality.

Must possess adequate keyboarding skills necessary for quick, efficient data entry.

Proficiency in Excel, Word, and Outlook is essential.

Salesforce CFM knowledge preferred.

Excellent verbal and written communication skills.

Exceptional time management and analytical skills, as well as an ability to self-motivate.

Positive and helpful attitude.

Strong initiative and attention to detail.

Benefits:

Medical, Vision, and Dental Insurance Plans

401k Retirement Fund

About The Company:

Our client is a globally diversified healthcare company with a central purpose of helping people live their healthiest possible lives. They offer a broad portfolio of market-leading products that align with favorable long-term healthcare trends in both developed and developing markets. Working with this company, you'll tackle a wide array of problems including some of the world's greatest healthcare challenges while experiencing myriad cultures, geographies, and technologies. They are creating the future of healthcare through life-changing technologies and products that make you healthier and stronger, quickly identify when you have a medical need, and treat conditions to help you get back to doing what you love. It serves people in more than 160 countries with leading medical devices, diagnostics, nutrition products, and branded generic medicines.

If you are looking for a great company to work for, look no further because our client has received an average of a four-star rating from its thousands of employees that have written positive reviews on Glassdoor and Indeed.

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