WalkMe Content Developer and Admin

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Job description

About Client:

The Client is a leading global IT services and consulting company, providing a wide range of services to clients in various industries, including banking, financial services, retail, manufacturing, healthcare, and more. It is one of the largest employers in the IT industry and has a vast and diverse workforce. The company places a strong emphasis on employee training and development. Client is known for its commitment to innovation and invests in research and development to stay at the forefront of technological advancements.

It offers a comprehensive set of services, including:

IT Services: Application development, maintenance, and testing.

Consulting: Business consulting, IT strategy, and digital transformation.

Business Process Outsourcing (BPO): Outsourcing of business processes to improve efficiency.

Enterprise Solutions: Implementation and support of enterprise-level software solutions. Digital Services: Services related to digital technologies, such as analytics, cloud, and IoT.

Rate Range: $100K-$135K/Annum

Job Description:

Partner with training team to develop and implement WalkMe content on Salesforce

Collaborate with cross-functional teams to identify user needs, design solutions, and optimize the user experience.

Conduct quality assurance testing to ensure content is functioning correctly and effectively.

Manage and update WalkMe content on an ongoing basis to ensure accuracy and relevancy in alignment with Salesforce Releases

Manage backlog for WalkMe development

Track and analyze user engagement data to identify areas for change management.

Provide training and support to end-users and stakeholders on WalkMe content and functionality.

Qualifications:

Understanding of web-based technology such as HTML and JavaScript to help embed the WalkMe solution to the correct HTML elements on the page

Experience in business analysis and process improvement, with a focus on driving user adoption and engagement.

Knowledge of software development and organizational change management methodologies, project management principles, and agile practices.

Excellent communication skills, with the ability to work collaboratively with cross-functional teams and with consultants.

Experience in developing and maintaining WalkMe content and training and supporting end-users on WalkMe content and functionality.

WalkMe certification (recommended).

About ApTask:

ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Candidate Data Collection Disclaimer:

At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at .

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