Logistics Operator

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Job description

Duration: 06 months (Possible extension)

Job Description:

Responsible for effectively and efficiently handling computer equipment in the IT Fulfillment Center.

Records, monitors, and distributes all incoming and outgoing inventory and IT equipment.

Receives and records all incoming IT equipment and materials from multiple couriers and distributes accordingly. Packs, prepares shipping information, and prioritizes IT equipment for shipment by multiple couriers to multiple locations. Packs, processes, and verifies documentation for the return of IT equipment to vendors including leased equipment.

Communicates as needed to vendor, business, and courier for proper processing.

Responsibilities:

Packs, prepares, and prioritizes IT equipment for on time shipment of orders and communicate issues to vendors, sender, and management.

Performs receiving, material handling, warehousing and distribution operation activities within the Fulfillment Center.

Audits information and quantities on all documentation against shipment or receipt, including computer hardware and peripherals and indicates any discrepancies

Handles issuing and tracking RMAs, salvage and end of lease (EOL) processing of computer equipment

Warranties- Performs all warranty replacements in regard to Laptop bags, printers, docking stations, monitors, and Plantronics headsets. Utilizing the vendor websites to place the warranty requests and tracking /monitoring replacement products to place back into stock and update stock counts.

Ticketing- Utilizing the Services Now request system to fulfill tickets based on fulfillment/hot swap requests. This involves reaching out to the customer to confirm shipping address and asking any additional questions when needed.

Managing and maintaining all computer and peripheral inventory within the warehouse. This includes monthly site scans to validate proper stock audits and ordering additional inventory to meet demand.

Testing all returned monitors and docking stations, MiFi devices, and peripheral cables to add to deployable inventory once functionality is validated.

Experience:

NA

Skills:

• Able to use Material Handling Equipment (pallet jack, shrink wrapping machine, scanner)

• Good communication and written skills

• Basic computer skills and basic Microsoft Word and Excel skills

Education:

High school diploma or equivalent required.

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