Express Service Advisor

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Job description

Come join us in building a career with one of the fastest-growing Automotive businesses in Northern Colorado!
Voted one of northern Colorado's best places to work.

Who Are We? We are a state-of-the-art automotive company built on strong family values that have been a cornerstone of the community since 1908. Our businesses are dedicated and committed to serving the Northern Colorado community with best-in-class service, sales, repairs, and customer service. We care for thousands of customers every year because of the dedicated, committed, and professionally trained members of the Yoder Family of Companies.

What Would You Do? The right candidate will be responsible for assisting customers with requests for oil changes, general maintenance work, and sells additional services to customers. This position writes up work orders, distributes work to technicians, accurately maintains records, supports promotional activities, monitors inventory, and complies with safety and environmental programs and practices. They are responsible for nurturing and cultivating a positive culture and work environment that aligns with the mission and values of the organization.

What will you be responsible for?

• Ensures that all service-related documents are accounted for and obtains accurate customer and vehicle data.
• Provides exceptional customer service by greeting customers promptly, answering questions about service outcomes, and providing solutions to encourage repeat and referral business.
• Schedules appointments using dealership-approved forms/software.
• Communicates with customers to determine the nature of the service they need (oil change, flat repair, alignment, etc.) while advising customers about warranty protections and potential cost savings.
• Calls customers to inform them of service changes, to let them know their vehicle is ready for pick-up, or to give them progress updates if service is not complete.
• Gives all customers fair estimates on costs and time required for repairs and maintenance.
• Consults with mechanics about necessary repairs and possible alternatives to expensive work.
• Manages and oversees the lube rack(s) workflow.
• Properly and thoroughly processes payments and all accompanying paperwork.
• Assist with other duties as assigned.

Do you have the necessary education and experience?

• High school degree or equivalent is required.
• Two plus years of progressive experience in auto service.
• 1+ years of lube technician experience is preferred.

What are the total Rewards?

• CULTURE
• Base Salary + Commission compensation, Exempt: $50k-$75k annually
• Competitive vacation time, sick time, paid holidays,
• Company owned Early Childhood Education Center with deeply discounted rates, profit sharing, and 401(k).
• Health, dental, vision, pet insurance, and employer-paid life insurance.

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Compensation details: 50-75

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