ASST MANAGER - BEVERAGE

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Job description

Overview:

SEMINOLE CASINO HOTEL IMMOKALEE

Hiring smiling faces and happy personalities! Only a 30-minute drive from Daniels & SR 82, a 25-minute drive from LaBelle, or a 40-minute drive from I-75 and Immokalee Rd. At Seminole Immokalee Casino and Hotel, we have 3 restaurants, 4 bars, 24/7 hours, no last call, the party never stops!

All employees eat free on shift in our dining room!

Weekly pay, bonus eligibility, and the best benefit package in SWFL!

Advancement and training opportunities galore, where 1 out of every 12 employees are promoted each year!

Seminole Hard Rock ranked of 500 Best Places to Work by Forbes in 2021. We believe in making "More in Paradise" for our guests that travel to us from all over the world. Come see why our team members stay for 7 years on average, experience our family environment, and positive and fun work culture! "Feel the Vibe" is one of our core values; does your current job offer all this and more?! With casino's and hotels in over 70 countries, this is your foot in the door to the Seminole Hard Rock family of companies, transfer anywhere in the world, Get In and Get Moving!

OUR COMMITMENT TO SERVICE:

We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current and future Guests.

Responsibilities:
SUMMARY

The incumbent in this position assists in the efficient and effective operation of the Food & Beverage department, to include restaurants, bars and casino floor service to provide a positive guest experience.

RESPONSIBILITIES

Maintains guest service (internal & external) and cleanliness standards set by the department

Oversees cash handling procedures to ensure accuracy and profitability are maintained

Ensure outstanding customer service through continued customer service training

Acts immediately on all customer complaints and takes corrective action as needed

Assists in recruiting processes by conducting interviewing and making hiring decisions

Counsels, guides, trains, instructs and takes disciplinary action as needed with assigned personnel in the proper performance of their duties

QUALIFICATIONS

Bachelor of Arts in Food & Beverage Management or related field is preferred

Three (3) or more years of restaurant/lounge supervisory experience or an equivalent combination of education and/or work experience.

Must be able to deal effectively with diverse departments and have flexibility to work in a constantly changing environment

Proven track record, business management, purchasing and record keep experience.

Must be TIPS certified and possess basic mathematical skills to include the ability to add, subtract, multiply and divide.

Proficient knowledge of software programs such as Microsoft Excel and Microsoft Word. Working knowledge of InfoGenesis strongly preferred.

Qualifications:
WORK ENVIRONMENT

While performing the duties of this job, team member is regularly required to stand, walk, and demonstrate high-mobility for a majority of the shift.

Will also regularly: speak and listen to internal and external customer directions or orders in an atmosphere of varying background noise; transit across surfaces that may alternate between carpeted and hard surfaces; walk through slippery surfaces and/or sloping floors or stairs; use hands to finger, handle or feel small objects such paper or cloth; and reach with hands and arms overhead and from side to side.

Specific vision abilities required by this job include close, distance, color, peripheral vision and depth perception. Will often transit between brightly lit and dimly lit areas, including flashing lights and computer or TV screens.

Position requires bending, lifting and carrying supplies and equipment up to 20 pounds, will be required to use, push and pull wheeled hand-carts or other equipment weighing in excess of 100 lbs.

Will regularly bend, stoop, kneel, and twist at the waist. May occasionally be exposed to bodily fluids, pet or service animals, and strong odors.

Will regularly be exposed to tobacco and other second hand smoke.

May occasionally use de-escalation techniques to resolve customer conflict.

Will be required to assist in customer evacuation in case of emergency.

CLOSING

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming's employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

Credit Check

Criminal Background Check

Drug Screen

DISCLAIMER

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

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