Collections Coordinator

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Job description

Collections Coordinator At Coastline, we embody the mindset of "people helping people." Every day, we strive to make meaningful connections and provide financial solutions that transform lives. If you're ready to embark on a journey where your talents are valued, and your potential is encouraged, consider joining us as a Collections Coordinator. We foster a work environment where Excellence, Fun, Unity, and Respect come together. More than just a team, we are a family-oriented organization that values personal growth, collaboration, and a positive work-life balance. Be part of a culture that not only drives success but makes every day fulfilling and enjoyable. Your Responsibilities as a Collections Coordinator:

• Serve as the primary point of contact between Coastline and our outsourced collections firm, ensuring clear communication and prompt resolution of collection issues.
• Review delinquency reports, collection queues, and returned items to determine appropriate collection actions.
• Contact members to negotiate payment arrangements and utilize various resources to locate unresponsive members.
• Provide guidance and support to branch personnel on collection-related matters.
• Create and send collection correspondence, including letters and notices.
• Develop and enhance collection procedures and forms, ensuring alignment with industry best practices and regulatory standards.
• Perform file maintenance for charged off loans, visas, or negative accounts, ensuring completeness and accuracy.

What You Bring:

• Experience: A high school diploma or equivalent is required, minimum of one (1) year of collections experience, preferably in a financial institution or credit union.
• Passion for Service: Support our credit union's mission, vision, and values with your dedication to delivering exceptional service to our members.
• Autonomous Thinker: Exhibit the ability to work independently, coupled with strong critical thinking and decision-making abilities.

Why Coastline?

• Purpose-driven Culture: Be part of a team that believes in the power of community and making a difference in the lives of our members.
• Career Growth: We're committed to your professional development and provide opportunities for advancement.
• Comprehensive Benefits: Enjoy a range of benefits including Medical, Dental, and Vision Insurance, Paid Time Off, 401k with Company Match, paid holidays (11), and exclusive discounts on entertainment, theme parks & more.

Join Our Team: If you're ready to embark on a career journey where your talents are celebrated and your impact is profound, submit your application to Coastline Federal Credit Union today! The above statements describe the general nature and level of work being performed by the person(s) assigned to this job. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Employees can be asked to do other duties to help fulfill our mission, drive our vision and abide by our core values. Coastline Federal Credit Union provides equal employment opportunities (EEO) to all employees and applicants for employment, without regard to race, creed, ancestry, citizenship, religion, color, gender, gender identity, gender expression, age, national origin, political belief, sexual orientation, genetic information, marital status, disability or any other protected characteristic or status under applicable federal, state and local laws.

Compensation details: 19-21

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