SUPERVISOR - HOUSEKEEPING

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Job description

Overview:

Whether you want to make your debut or go back on tour after a long hiatus, starting a career at can feel more like play than work. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits and a great work environment. If you're ready to join a stellar team full of tastemakers and trendsetters who stand out from the average resort crew, apply today.

is a 27,000-square-foot casino with 400+ slot and gaming machines, Table Games, and high-stake bingo seats, with full-service restaurant and lounge. Its warm and friendly staff, ultra-modern air-conditioning system, clean atmosphere, and rewarding casino promotions are a welcome alternative to big city gaming.

OUR COMMITMENT TO SERVICE:

We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current and future Guests.

Responsibilities:
The role of Housekeeping Supervisor is to Amplify the level of Housekeeping service and elevate the guest experience. In this leadership role, Housekeeping Supervisors will oversee and inspect the quality of room cleanliness. Housekeeping Supervisors will service a range of clientele, all of which are expected to be treated with first-class service in all aspects. Supervisors will release all rooms in their sections daily, perform standards tests and assist guests with any requests they receive, working closely with Housekeeping Management.

ESSENTIAL JOB FUNCTIONS:

May include but are not limited to:

Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.

With assistance from Housekeeping management, supervises the property's Hotel Housekeeping Department in all daily operations.

Creates a culture of high ethical standards, integrity and service at all times.

Personally, assists guests, inspect all guest rooms, solicits feedback and adapts internal procedures accordingly.

Implements systems that help anticipate the needs of our guests.

Seeks opportunities to improve performance and implements action plans for improvement.

Works with direct reports to conduct performance appraisals and evaluates progress toward goals.

Creates a culture of accountability through quality control metrics for Housekeeping performance.

Ensures that all Housekeeping employees have excellent initial and ongoing training.

Creates a culture of excellence and professionalism as it relates to customer service, employee relationships and interdepartmental interactions.

Coaches, mentors, and motivates the Housekeeping Team to provide an exceptional guest experience, consistent with industry-observed luxury travel standards (AAA / Forbes).

Ensures integration and teamwork for the department in a positive environment.

Participates in quality assurance program and helps Housekeeping achieve a top-tier rating.

Assure all safety policies and procedures are followed.

Is responsible for completion of room projects.

Account for and inventory linens and housekeeping supplies.

Utilize device/HotSOS to place requests for Housemen and other departments.

Is responsible for overall condition of cleanliness and functionality of room, by generating requests through HotSOS/REX.

Utilize technology to ensure maintenance of property is consistent with industry-observed luxury travel standards (AAA/Forbes).

Assist in created housekeeping assignments and maintains them to ensure efficient and accurate execution.

To attend training and meetings as and when required.

To report for duty punctually wearing the correct uniform/attire. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards.

Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.

Other duties as assigned.

Qualifications:
High School diploma, GED, or equivalent required.

Minimum 2 years of experience in Hotel Housekeeping role.

SKILLS

High energy with effective and influential people skills. Positive attitude and the desire to motivate others.

Ability to prioritize and work on several projects simultaneously should pose a challenge without being overwhelming.

Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.

Strong communication and listening skills and excellent speaking, reading, and writing ability.

Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.

Fluency in English: additional languages preferred.

Must be 18 years of age or older.

Must adhere to the Seminole Tribe's policies and procedures.

This position requires a flexible schedule, including nights, weekends, and holidays.

WORK ENVIRONMENT:

While performing the duties of this job, the employee is regularly required to; use hands, reach with hands and arms, frequently lift up to 50 pounds, talk and hear. Also required are frequent, standing, walking, stooping, bending, reaching, climbing steps and sitting. Specific vision abilities required by this job include close, distance, color, and peripheral vision.

May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise.

CLOSING:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming's employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and

Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

Credit Check

Criminal Background Check

Drug Screen

For a listing of all opportunities at Seminole Gaming, please go to (url removed).

Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

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