Revenue Manager

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Job description

Overview:
An inspiring career awaits you!

The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. The collection's captivating hotels feature curated art, original music, unique architecture and stories around every corner, all located in destinations people want to be. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being. We believe people want to be inspired!

Grand Performers may enjoy a range of benefits, including:

Marriott Employee Discounts Worldwide

Competitive Wage & Discretionary Bonus Program

Medical, Dental, Vision Insurance

Company-Sponsored Life Insurance

Short & Long-Term Disability Insurance

Tuition Reimbursement Program

401(K) with Discretionary Company Matching Contributions

Employee Assistance Program

Responsibilities:
JOB SUMMARY

The Revenue Manager is responsible for yielding revenue at multiple properties to maximize potential profit through employed rates and strategies in order to hit budgeted goals. The desired candidate must possess strong analytical skills with the ability to use systems data to make successful yield decisions.

STANDARDS & CULTURE

Individuals must serve as a cultural ambassador by upholding and promoting our standards.

Image & Presence: Our team is sophisticated and purposeful in their communication and body language.

Service: Intuitive. Our team inspires the guest (and Grand Performer) experience with warmth and deliberate elegance.

Performance: Extraordinary. Our team rises to outperform and consistently be at our best for even better.

CORE RESPONSIBILITIES

Primary areas of responsibility include, but are not limited to the following:

Lead and oversee the revenue management strategy for hotels in territory, leading discussions and decisions in effective communication with GM's, sales team and other on-property and corporate leaders on all revenue-impacted items.

Determine pricing, restriction and inventory strategies for every day of the year based on pace, demand, competition, market trends and budget, continually reviewing and updating as needed.

For franchised hotels in territory, be fully versed to use and manage the various Marriott required systems, including CI/TY, Product Catalog, Opera, MRDW, MARSHA, and One Yield version 2 for optimal revenue management efficiency and results.

Analyze various competitor set reports, including STAR, rate shops, Agency360, Demand360 reports for strategy opportunity to improve hotel's results.

Ensure optimal setup of brand, to include Product Catalog and third-party channels, room types and rate categories, including types of discounts available and pricing tiers. Coordinate and process updates to include new packages, general hotel data, room pool information, rate details, etc.

Lead and facilitate yield calls with RMAS with the hotels to review prior period's performance, current pace, daily pricing and strategies to improve need periods.

Complete all rate and strategy changes in the brand systems and maintain the system processes.

Perform forecasting analysis to accurately determine hotel's pace to hit budgeted goals, and update forecasts in revenue systems, communicating pace with the hotels.

Work with property DOS to ensure optimal synergy between the group and transient segments and that all group decisions are profitable by analyzing business evaluations and approving group rates and details.

Determine and set up details of all various promotions based on hotel risk by identifying need periods to brainstorm marketing activities with hotels team and marketing department.

Evaluate production by channel using system resources and reporting to identify strategy opportunity, including GDS, brand website, call center, OTA, and direct booking channels.

Review STAR data on a weekly and monthly basis to evaluate prior period's performance and identify trends.

Complete monthly and quarterly summary reports to analyze various hotel statistics for possible policy and strategy changes.

Create the Executive Summary monthly and quarterly by reviewing DAT1, ATR1, STR as it relates in KHMS. Future strategies to be determined from this analysis.

Update Playbook notebook monthly and additionally as needed to explain transient performance and guide group strategy per property.

Assist in providing data and reporting to the CDORM and segment sales managers to determine seasonal pricing for annual corporate and wholesaler accounts, analyzing production and strategies monthly.

Input proposed annual budgets as directed by CDORM room revenue budgets by month and segment for the upcoming year, updating during the approval process and loading in the revenue system.

Be proficient in various brand systems to be able to pull custom data reports for analysis, update hotel information, and optimize the brand relationship by utilizing all applicable opportunities available to the hotel.

Maintain relationships and hotel information with key partners, including Online Travel Agencies and brand contacts.

Interact with Group Coordinators on property to ensure completion of systems and inventory tasks, as well as communication of group behavior for making any necessary strategy adjustments.

Attend weekly and monthly meetings with the revenue management team and/or sales team, front office and marketing departments to ensure inter-departmental communication of needs and strategies.

Stay informed on industry trends and behaviors by reading industry articles and attending approved webinars and conference events.

Designated travel to perform property revenue audits, competitor site visits, industry conferences and departmental required events.

Facilitate Turndown Meetings, GPO set-up, test pricing, group projections, etc. with DOSC's to create segment optimization.

All other duties as assigned, planned or unplanned.

Qualifications:
KNOWLEDGE, SKILLS, AND ABILITIES

To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent.

Strategic business leader - Works strategically to devise plans in alignment with organizational goals.

Cultivates engagement - Builds loyalty to the company and not to themselves. Proven ability to host/facilitate effective meetings, motivate teams to produce results with tight timeframes while simultaneously managing several projects.

Generates alignment - Ensures proper time and effort is spent to build high level performance and consistency throughout collection.

Leads with courage - Provides a culture of accountability.

Execution of plans - Utilizes our systems, tools and resources to accomplish results and achieve goals.

Advanced level of written, verbal, and interpersonal communication skills.

Excellent organizational skills and attention to detail.

KEY PARTNERSHIPS

To perform this role successfully, an individual must cultivate successful relationships with the following individuals to achieve alignment and support.

General Managers

Sales Team

Front Office Team

MINIMUM QUALIFICATIONS

Education, License, Certifications, Experience

Associate's degree - preferred

Hospitality or related industry experience - required

Previous revenue management experience - required

Proficient in Microsoft Office and Excel - required

Valid Driver's License - required

Knowledgeable of hotel market - preferred

WORK ENVIRONMENT

The work environment/conditions described herein are representative of those that an incumbent may experience.

Must be comfortable working in a shared space, with constant noise, without the use of a private office.

Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.

Schedules may vary from week to week based on business demands in excess of 40 hours with or without notice.

PHYSICAL DEMANDS

The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job.

While performing the duties of this job, the incumbent is regularly required to move 10lbs on a daily basis.

Push, pull, and lift up to 50lbs on a weekly basis.

While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane or other means of transportation which require sitting, waiting and standing for long and short periods of time.

The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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