Dispatcher - Sarasota

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Job description

Overview:
Cool Today is Now Hiring Dispatchers!

Competitive Pay

& Full Benefits!

Exceptional Work Life Balance!

Looking to work for a company that puts people first?

Does a robust benefits package sound too good to be true?

Want to enrich your own growth with company paid professional development?

What about working in a fun and collaborative environment?

Perhaps 401K match means the most to you?

Cool Today is hiring Representatives to join our team of creative and energetic employees. We are dedicated to delivering the best customer service experience every day.

We are Florida's premier heating and cooling company. We are passionate about growing our business through lifelong relationships with our customers, team members and community

What's in it For Me?

Market Value Compensation ($20HR-$28HR DOE)

Robust PTO Plan

Health, Vision and Dental plans for you and your family to choose from

401K Retirement Plan with company match up to 30%

Life Insurance, Short-Term and Long-Term Disability

Special Program Options: FSA, EPA, Legal Services, and Identity Theft

Continuous Training for your Professional Development

Working in a dynamic, collaborative, and fun environment

Coached and supported career growth

Responsibilities:
What Will I Do?

Schedule and monitor daily technician schedule

Dispatch work orders to field technicians according to priority and location

Receive and record completed work orders from the field technicians

Contact customers to confirm next-day appointments

Communicate with field personnel via Outlook

Handle paperwork for assigned departments and technicians

Maintain accurate technician database

Coordinate parts scheduling

Answer general questions regarding rebates, system operations, warranties, etc. from customers

Qualifications:
Do I have What it Takes?

High School Diploma or GED preferred

Minimum 1 year of dispatching experience, preferably in HVAC, Plumbing, or a related industry

Basic computer proficiency, particularly with Microsoft applications

Experience with Service Titan is a plus

Must be able to work evenings and weekends

MUST have Experience(Trades Dispatching preferred)

Service Titan Experience a PLUS

Must have a flexible work schedule, can be staffed any time from 7am to 10pm.

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Wrench Group and its affiliates comply with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact the company Human Resources office.

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