Repossession Specialist I

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Job description

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citro n, Dodge, DS Automobiles, Fiat, Jeep , Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience

Position Summary Responsible for daily functions related to the location, recovery, and attainment of repossessions and impounds. Complies with policies and procedures related to the recovery of all impounded and repossessed vehicles.

Essential Duties and Responsibilities include the following:

• Qualifies and assigns accounts that the Collection team has approved for repossession.
• Assigns accounts to Repossession Company; involuntary, voluntary, abandoned, and impounds.
• Documents system and notifies all corresponding departments once vehicles have been secured.
• Reviews, updates, and conducts follow-ups with agents on accounts assigned for repossession.
• Conduct light skip tracing before assigning an account out for repossession.
• Review accounts for payments or collection arrangements, placing an account on hold or closing request.
• Closes dead-end assignments and forwards the account to the skip department.
• Assists in the selection of repossession agents, negotiates fees and verifies the proper insurance and bond coverage.
• Ensures compliance with state laws regarding the right to cure (RTC), Strict Compliance Letter (SCL), Soldiers and Sailors Credit Protection (SSCRA), and any Bankruptcy protection requirements.
• Processes vehicle reinstatements and/or redemptions.
• Reviews repossession agency invoices, and posts to the AMW screen and forwards to the manager for payment.
• Handles impounded vehicles and secures their release.
• This position involves regular access to specified personal information of consumers, including, but not limited to, Social Security numbers and dates of birth.
• Other duties may be assigned.

Qualifications and Competencies: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience

• Minimum of One (1) year of Auto Collection experience preferred.

Education

• High School Diploma and/or GED.

Skills Required

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software
• Possess, demonstrate, and effectively communicate a strong knowledge of the captive finance and auction industry.
• Can identify key industry drivers and develop strategies to mitigate negative impacts.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Knowledge of and compliant with the Fair Debt Collection Practices Act, and local, state, and federal collection laws.

Overtime: As needed

Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta, GA

Physical Requirements:

Sitting for long periods of time, standing, walking, close vision for computer work, speaking, hearing, lifting and/or moving up to 10 lbs. Reasonable accommodation will be reviewed upon request.

Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.

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