Analyst, Insights & Analytics

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Job description

Overview:

Scope of Position: The Analyst serves as catalyst for organizational success by aligning business needs with technical solutions. This position conducts business and customer analyses to support leaders to make data-informed decisions. This person partners with stakeholders to evaluate needs, create project plans, see projects through completion, and deliver results in support of defined metrics and ministry objectives. The person possesses a keen awareness of system and process impacts crucial for successful delivery and change management efforts.

Reports to: Senior Manager, Foundation Insights & Analytics

About WinShape

WinShape Foundation is a Biblically-based Christian non-profit organization that seeks to glorify God by creating transformational, Christ-centered experiences for people in every stage of life. We do this through five core ministries that each use scriptural truth to offer summer camp, foster care, team and leader development, college student discipleship, and marriage enrichment. To view our full Statement of Faith, click .

Responsibilities:
Conduct needs assessments with stakeholders, scope projects, establish milestones, offer design solutions, build technical configurations, perform QA assessments and provide project deliverables based on stakeholder expectations

Support stakeholders by understanding program objectives, monitoring metric success in consistent manner, creating rollup summaries for various levels of leadership, and communicating findings effectively

Measure qualitative and quantitative effectiveness of operations and program experiences through reports, data visualizations & dashboards, ensuring projects support business/ministry priorities, metrics, & KPIs

Responsible for the customer insights program including market research efforts, evaluation design, survey maintenance, and results delivery

Translate and document end-to-end business processes for non-technical audiences into project deliverables, including detailed requirements, data interpretation, and workflow diagrams

Design and implement technical solutions by leveraging data and systems, creating workflows & automations, establishing data models, and maximizing internal/external integrations to deliver business intelligence

Build and maintain automated data pipelines (data extraction, manipulation, and interpretation) that combine disparate data sets and sources into meaningful aggregated metrics

Accountable for developing and strengthening relationships with assigned business/ministry stakeholders while influencing behaviors and decisions in support of Foundation alignment efforts

Support continuous improvement efforts by identifying process improvement opportunities and enhancing overall efficiencies

Perform other job-related functions as assigned

Qualifications:
Bachelor's degree and/or experience in Business Administration, Computer Science or Data Analytics, quantitative social science, or a closely related field

3 years of professional industry experience in project management

Experience with programs like Power BI, Power Automate and Qualtrics

Ability to work autonomously and make independent decisions to meet deliverables with minimal oversight

Thrive in a fast-paced work environment and able to quickly adjust to changing priorities

Act as a creative problem-solver and serve as an organization change agent

Ability to write & present results to both technical and non-technical audiences

Customer service attitude with the ability to develop and maintain positive and effective relationships with the team and diverse populations and personalities

Commitment to WinShape Foundation Mission, Vision, Core Values, and Strategic Direction

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