Night Auditor

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Job description

Overview:
An inspiring career awaits you!

The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. The collection's captivating hotels feature curated art, original music, unique architecture and stories around every corner, all located in destinations people want to be. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being. We believe people want to be inspired!

Grand Performers may enjoy a range of benefits, including:

Marriott Employee Discounts Worldwide

Competitive Wage & Discretionary Bonus Program

Medical, Dental, Vision Insurance

Company-Sponsored Life Insurance

Short & Long-Term Disability Insurance

Tuition Reimbursement Program

401(K) with Discretionary Company Matching Contributions

Employee Assistance Program

Responsibilities:
JOB SUMMARYThe overall objective and purpose of the Night Audit position are to provide hospitable service to our guests and maintain a safe and secure environment during the overnight shift. The incumbent is responsible for ensuring a seamless arrival and departure experience, responding efficiently to guest requests, reconciling the day's transactions, and following safety and security protocol. They are to provide the highest level of service in support of the mission, core values, standards, and goals established by the company.

CORE RESPONSIBILITIESPrimary responsibilities and tasks include, but are not limited to the following:

Greet and interact with internal and external guests in a genuinely warm and friendly manner using professional and Kessler standard nomenclature

Maintain the integrity of the guests' privacy, including confidentiality of personal information and key control

Perform Manager on Duty tasks and be the hotel's ambassador during the overnight shift

Process check-ins, check-outs, and room assignments

Post guest charges and payments, process no-shows, and adjust disputed charges

Run daily reports and contingency lists. Conduct bucket checks to ensure accuracy

Verify rate codes and make appropriate adjustments on guest' invoices

Block and unblock rooms according to the hotel's need

Enter financial data into the property management system and process reports

Operate the telephone system, answering calls within three (3) rings, using the correct salutation and telephone etiquette

Process and respond to wake-up calls according to the standard operating procedure

Notify guests of messages and record them legibly and completely

Maintain knowledge of room types, hotel amenities and features, hours of operation, and area attractions

Respond promptly to questions, concerns, and special requests. The follow-up to ensure the guest is satisfied

Log guest requests and concerns according to the standard operating procedure. Communicate with departments in a timely manner

Solve problems proficiently

Demonstrate effective sales techniques to upsell rooms, amenities, and products

Maintain a neat and organized work area

Maintain the integrity of Company proprietary information and protect Company assets

Maintain complete knowledge in the use of all office equipment, property management systems, and access according to specifications

Maintain complete knowledge and comply with company policies and procedures

Maintain neat, clean, and professional appearance according to standards

Follow all company safety and security policies and procedures. Report accidents, injuries, and unsafe conditions

Assist guests with luggage and valet services (only if services are provided by the Company)

Welcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs.

Develop and maintain a positive working relationship and support the team to achieve our goals

Attend required training and meetings

All other duties as assigned, planned or un-planned

Qualifications:
KNOWLEDGE, SKILLS, AND ABILITIESTo perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent.

Ability to perform all tasks at the front desk and proficiently use job-related software, property management systems, and office equipment

Ability to remain calm in various situations, use sound judgment and effectively solve problems

Ability to read and interpret documents such as safety rules and procedural manuals

Ability to demonstrate cash handling procedures and calculate figures and amounts such as discounts, commissions, upgrades, and percentages

Strong written, verbal, and interpersonal skills

Comprehensive knowledge of office equipment and property management systems

Have a valid driver's license and the ability to park cars with automatic or manual transmission

MINIMUM QUALIFICATIONSBachelor's degree in Business or related training equivalent - required

1+ year of relevant work experience in similar scope and title - required

Experience within luxury brand/markets - required

Student or graduate of hotel management - preferred

WORK ENVIRONMENTThe work environment/conditions described herein are representative of those that an incumbent may experience.

Must be comfortable working in a shared space, with constant noise, without the use of a private office.

Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.

Schedules may vary from week to week based on business demands in excess of or less than 40 hours with or without notice.

PHYSICAL DEMANDSThe physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job.

While performing the duties of this job, the incumbent is regularly required to see, hear, reach, use fingers to handle and feel, and stand up to 8 hours on a daily basis.

Push, pull, and lift up to 50 lbs.

While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane, or other means of transportation which require sitting, waiting and standing for long and short periods of time.

The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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