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Help Desk Specialist with Security Clearance

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TEKsystems c/o Allegis Group

2024-11-05 07:40:58

salary: 70000.00 US Dollar . USD Annual

Job location Honolulu, Hawaii, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description

Top Skills' Details
1) 5+ years of help desk experience
2) Secret clearance
3) Security +
Secondary Skills - Nice to Haves
Job Description
Must have 5+ years' experience in helpdesk support.

Associate or bachelor's degree or equivalent.

Provide help desk support and shall receive, analyze, troubleshoot, and resolve all incidents across multiple Enterprise Services and application teams.

Under general supervision, provides second-tier support to end 1 users for PC, server, mainframe applications and hardware.

Handles problems that the first tier of help desk support is unable to resolve.

May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.

Simulates or recreates user problems to resolve operating difficulties.

Recommends systems modifications to reduce user problems.

Maintains currency and high level of technical skill in field of expertise.

Escalates more complex problems to Senior Level.

IAT Level I Certification Required

Active Secret Clearance
Additional Skills & Qualifications Conversion salary $50-70K Deploy new and replacement End User Devices (EUDs), to include initial imaging, installation, deployment and management of computers, application software, and commercial off-the-shelf software packages. All EUD deployments shall be documented in the designated ticketing system. Contractor shall ensure all EUDs are fully compliant with all Information Assurance (IA) and top-down directed controls to include, but not limited to, Antivirus, Data at Rest, Host based Security System, Microsoft Endpoint Configuration Manager, and other clients, agents, or settings. Document IA compliance checks in ticketing system. Work also includes creation of associated active directory accounts and application of security groups for new equipment.
Employee Value Proposition (EVP)
Work Environment
Business Drivers/Customer Impact
MRC, P is an Army Headquarters of approximately 100 employees providing command and control over medical DRUs throughout the Pacific Region. The Headquarters is split staff, with roughly 70 employees located on the Tripler Campus in Hawaii near Fort Shafter, and 30 employees working from Joint Base Lewis McChord (JBLM), Washington.

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