Desktop/M365 Administrator-Onsite

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Job description

Title: Desktop/M365 Administrator-Onsite
Location: Boise, ID, USA
Length: Long term
Restriction: w2 or c2c

Description:

Interview Type: Either Webcam or In Person Very long term project expect to go for 4+ years w2 or c2c Onsite

Travel will be expected for a couple of weeks each month, and overnight stays will be required for travel to our outlying counties. Expenses will be covered

Short Description:

The Data Migration Field Support Technician performs a variety of duties including, but not limited to, new hardware deployments, portable and remote devices all peripheral devices data migration of emails and documents to central M365 tenant.

Job Description:

General Position Summary:

The Data Migration Field Support Technician supports data migration efforts for the Idaho Supreme Court in the trial courts. The position is located based in Boise, Idaho and requires the resource to be fully onsite for the role, but also requires the ability to travel throughout the state.

TRAVEL IS REQUIRED:

This position will be travelling to all 44 counties within Idaho for the purpose of the agency s Office 365 migration project, performing a variety of duties including, but not limited to, new hardware deployments, portable and remote devices all peripheral devices data migration of emails and documents to central M365 tenant. The resource in this role has accountability for computer and equipment inventory. Travel will be expected for a couple of weeks each month, and overnight stays will be required for travel to our outlying counties. Expenses will be covered following State of Idahos travel policy which will need to be followed for meal, lodging and gas reimbursement.

How We Work:

The Administrative Office of the Courts is committed to supporting the mission of the Idaho Courts through the use of an agile approach that aligns strategy, work, and capacity. This approach empowers our employees to respond quickly and efficiently to meet the needs of our customers citizens, courts, judges, employees, and other stakeholders. We believe in continual improvement of our services and products to better serve and support our customers and the evolving environment. Employees are future focused, take initiative, and are personally responsible for work delivery and professional growth. Our leaders are committed to professional development and growth of employees by empowering and supporting motivated individuals providing clarity and focus for projects giving those individuals the environment and support they need and fostering a culture of collaboration, transparency, learning, trust and shared accountability.

Major Duties and Responsibilities:

(The examples provided do not cover all of the duties which the incumbent of this position may be required to perform.)

Understands court processes to ensure that problem solutions match user needs in an appropriate manner.
Work closely with IT leadership and district court leadership to prioritize daily tasks and projects while providing responsive and timely end user customer support.
Performs installation, configuration, and troubleshooting of standard user desktoplaptop computing hardware, printers and peripheral devices in accordance with IT procedures.
Coordinates andor migrates customer data and information from decommissioned devices to new equipment.
Installs, configures, and maintains software on mobile devices.
Works with IT colleagues to assist in coordinating equipment shipments and receivables as well as processing surplus equipment in accordance with Court procedures.
Informs inventory system by keeping up todate and accurate records of serialized asset information.
Works closely with court staff and local administration with office moves, adds, and changes as required.
Corresponds with users and staff concerning issue status, resolution, and task completion.
Escalates issues are to other members of the technical services team as appropriate.
Collaborates with IT staff to test, troubleshoot and validate new hardware and applications.
Attends meetings as required.
Minimum Qualifications:

The Idaho Courts reserve the right to consider an equivalent combination of education, training, andor experience necessary to successfully perform the major responsibilities of the position.

Education and Experience:

Three years of IT support experience.
Bachelor s Degree preferred.
Knowledge, Skills, and Abilities:

Experience onboarding new users to Microsoft 365, with emphasis on Sharepoint, OneDrive, and Outlook as well as answering general user questions
Experience migrating end user emails and documents to Outlook and OneDrive
Experience with troubleshooting and maintaining Windows Active Directory users, computers and policies, preferred
Experience troubleshooting with Microsoft Windows 10
Experience troubleshooting Microsoft Office 2016, including exporting/importing mail, calendar and contacts
Experience with basic network (wired and wireless) configuration and troubleshooting including ping and trace route, preferred
Knowledge of court processes and court information systems preferred
Skill in providing excellent customer service
Ability to travel throughout the state as needed
Ability to communicate effectively verbally and in writing
Ability to understand impacts of software, system, or application changes on customers
Ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts
Ability to work independently.
Required Skills:

Customer service including the ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts. 3 Years
Onboarding new users to Microsoft 365, with emphasis on Sharepoint, OneDrive, and Outlook as well as answering general user questions 2 Years
Migrating end user emails and documents to M365 Outlook and OneDrive from on premise Exchange, external M365 andorg Google Workspace. 2 Years
Travel throughout the State of Idaho 6 Months
Highly desired Skills:

Troubleshooting Microsoft Windows 10 and 11. 2 Years
Troubleshooting Microsoft Office 2016, including exportingimporting mail, calendar and contacts 2 Years
Nice to have:

Troubleshooting and maintaining Active Directory users, computers, groups and policies. 2 Years
Basic network (wired and wireless) configuration and troubleshooting including ping and trace route 1 Years

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