Client Services Specialist

---

Job description

• Only qualified Client Services Specialist II (Brand Engagement Coordinator) candidates located near the Boston, MA area to be considered due to the position requiring a 100% onsite presence

The Ideal Candidate:

Is curious and brings enthusiasm and accuracy to storytelling

Is passionate about learning how things are made and designed

Engages easily and professionally with executives, colleagues, and support staff

Enjoys handling day-to-day tasks as they arise

Thrives in providing best-in-class customer service experiences

Education:

Bachelor's (BA/BS) or equivalent professional experience

Minimum Qualifications:

Ability to commit to working onsite Monday-Friday at the client Technology Center, Boston

Customer-oriented

Previous experience in customer-facing roles

Exceptional communication and presentation skills

Collaborative approach with a focus on high-quality results and best practice sharing

Proactively recognizes needs, anticipates issues, and solves problems

Strong organizational skills with an adaptable approach to work

Familiarity with Microsoft Office and Salesforce

Familiarity with collaboration technology (i.e. Teams, Slack and Zoom)

Preferred Qualifications:

Is skilled at building and cultivating community

Prior experience in conducting tours or trainings

Proven-track record of fostering a sense of belonging on and between teams

Experience in team coordination, program management and/or event planning

Ability to speak to different groups with different levels of understand on a topic

Experience working in hospitality, retail or giving product demonstrations

At least 3 years public speaking experience

Client Services Specialist Responsibilities:

Deliver outstanding and inspiring tour program experiences at client Technology Center, Boston to highlight and champion the client Design and Make Platform category

Build and nurture a dynamic community of tour ambassadors to support Technology Center tours Customer and Stakeholder Experience Management

Lead customer and strategic stakeholder tour experiences at client Technology Center, Boston

Manage local tour requests and scheduling with the potential to support global tour programming across the client Technology Centers

Monitor, review and evaluate tour inquiries with the Executive Briefing team, client Research team, and other key stakeholders

Provide administrative support for the entire customer tour journey - from scheduling tours to deploying surveys

Ensure every tour guest of the client Technology Center, Boston has an excellent brand experience Internal Stakeholder Relationship Management

Participate in pre- and post- executive briefing meetings to understand the goals of the customer visit and document feedback from account managers

Build and cultivate relationships with Residency, Research, Facilities, and other client teams Tour and Ambassador Program Administration

Oversee the day-to-day operations for tour and employee ambassador programs at the Technology Center, Boston including, scheduling, communications, and tour ambassador onboarding and training

Communicate with and assign employee ambassadors to tours

Cultivate relationships with locally based employees grow the tour ambassador program

Provide administrative support, as needed, for the tour and ambassador programs at other locations (scheduling tours, orientation, trainings, etc.)

Exhibit Care

Assist with global exhibit program (i.e. shipping, coordinating with facilities team, handling insurance, exhibit documentation and maintenance)

Troubleshoot exhibit-related physical or technical problems and resolve them in a timely Partnership and Marketing

Coordinate with the Executive Briefing and client Research teams to identify and invite experts to support tour and account manager objectives

Partner with other teams to enhance and market brand-related events at the client Technology Center, Boston

• Only those lawfully authorized to work in the designated country associated with the position will be considered.

• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.

Benefits:

For information and details on employment benefits offered with this position, please visit here . Should you have any questions/concerns, please contact our HR Department via our secure website .

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here .

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department .

Rose International has an official agreement (ID ), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

<!– job description page –>