Medical Device - Field Service Engineer - Burlington, MA

---

Job description

This role involves installing, configuring, and maintaining fiber-optic networks and equipment, ensuring optimal performance through troubleshooting and upgrades. The technician will also provide exceptional customer support and documentation while adhering to safety and compliance standards.

Client Details

My client is a leading manufacturer of advanced medical devices, focusing on innovative laser systems and fiber technology for minimally invasive surgeries. Dedicated to enhancing surgical precision and accessibility, they provide a variety of state-of-the-art products aimed at improving surgical results.

Description

Responsibilities:

• Installation and Configuration: Set up, configure, and test fiber-optic networks and associated equipment, including optical transmission systems, wavelength division multiplexing (WDM) devices, amplifiers, and optical switches.
• Maintenance and Diagnostics: Conduct routine maintenance and diagnostics on optical laser systems to ensure peak performance. Quickly identify issues, troubleshoot faults, and implement effective solutions.
• Field Service Operations: Travel to client locations to install, inspect, repair, and upgrade optical networking equipment. Work closely with customers to resolve on-site issues, minimizing downtime.
• System Upgrades: Carry out hardware and software upgrades for optical networking systems, ensuring compatibility and optimizing performance when integrating new components into existing infrastructures.
• Documentation Management: Maintain accurate records of maintenance activities, issue reports, and service logs. Keep detailed documentation of equipment configurations, network layouts, and repair histories.
• Customer Engagement: Deliver outstanding customer service by addressing client inquiries, explaining system features, and ensuring satisfaction with the services provided. Offer post-installation support and training as necessary.
• Safety and Compliance: Adhere to industry standards and safety protocols during installations and repairs. Ensure all work aligns with company policies and regulatory requirements.
• Technical Development: Stay current with advancements in optical networking technologies and best practices. Engage in ongoing training and professional development programs.

Profile

Ideal Candidate:

• Educational Background: Associate's or Bachelor's degree in Telecommunications, Electrical Engineering, or a related field. Relevant fiber optics certifications (e.g., CFOT, FOA) are advantageous.
• Professional Experience: 2-5 years of experience in optical network installations, troubleshooting, and field service operations, with a preference for experience in WDM systems and optical amplifiers.
• Testing Proficiency: Skilled in using fiber-optic testing tools such as Optical Time Domain Reflectometers (OTDRs), power meters, and light sources.
• Technical Knowledge: Strong understanding of optical laser systems and familiarity with network management systems (NMS) and remote monitoring tools.
• Communication Skills: Excellent verbal and written communication abilities, facilitating effective collaboration with team members and clients.
• Teamwork and Independence: Capable of working both independently and collaboratively in team settings to achieve project goals.
• Detail-Oriented: Strong attention to detail, ensuring high-quality work and thoroughness in all tasks.
• Problem-Solving Abilities: Effective problem-solving skills, with the capability to analyze issues and implement practical solutions quickly.

Job Offer

What's To Offer:

• Competitive compensation package with opportunities for financial growth.
• Extensive health and wellness benefits.
• Career development programs and mentorship.
• Creative, collaborative work environment.
• Flexible work arrangements for work-life balance.
• Access to cutting-edge technologies and continuous learning.
• Involvement in high-impact, innovative projects.
• Opportunities for industry leadership and global networking.
• Performance-driven bonus system for exceptional contributions.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

<!– job description page –>