Desktop Support Specialist

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Job description

At Akkodis, we use our insight, knowledge, and global resources to make exceptional connections every day. With 60 branch offices located strategically throughout North America, we are positioned perfectly to deliver the industry's top talent to each of our clients. Clients choose Akkodis as their workforce partner to solve staffing challenges that range from locating hard-to-find niche talent to completing quick-fill demands.

Akkodis is seeking a Desktop Support Services for a contract role with a client located in Henderson, NV 89015 (Onsite)

Pay Rate : $25/hr. -$29/hr.

Location: Henderson, NV 89015

Work Schedule : Monday - Thursday 7:30 AM - 5:30 PM

Top 3-5 Technical Skills:

• One year of experience in a combination of the following: computer hardware and software support, AV systems support, network resource administration, and customer support services

• Excellent problem solving and communication skills

• Strong knowledge of desktop hardware and software

• A+ Certification

• Prior experience in a helpdesk support role

Job Description:

Working with the Service Center division to support and facilitate Workstation (desktops and laptops) Refresh Project.

You will play a key role to make sure:

• Workstations have the BIOS configured properly

• Image workstation devices to City standards

• Workstation devices are tested prior to deployment

• Workstation devices are appropriately deployed on time to the required staff

• Workstation devices are appropriately wiped and decommissioned

Primary Responsibilities include:

• Using imaging software to deploy standard images

• Testing endpoint configuration before and after deployment

• Deploy endpoints onsite at many City locations

• Make modifications to endpoint configuration as necessary

• Providing helpdesk support relating to day-to-day operations and the Workstation Refresh Project

• Assisting users with hardware and software issues

• Troubleshooting and resolving technical problems

• Collaborating with project stakeholders to communicate status, objectives, and timelines

• Maintain accurate records of service requests, project status, and resolutions to issues

Required Skills and Experience

• One year of experience in a combination of the following: computer hardware and software support, AV systems support, network resource administration, and customer support services

• Excellent problem solving and communication skills

• Ability to work well independently and as part of a team

Desired Skills and Experience

• Strong knowledge of desktop hardware and software

• A+ Certification

• Prior experience in a helpdesk support role

Other Duties could include:

• Responds to customer inquiries and service requests; manages employee computer accounts and access; resets passwords; research access rights and modifies employee access for multiple systems

• Documents all service requests and resolutions to in service request system; takes note of trends and common problems; determines if issues are department-wide or unique to individual employee; provides information and technical support; analyzes, troubleshoots, and utilizes customized and commercial tools to resolve issues related to network connectivity, personal computer and mobile devices, hardware and software, and peripherals; works with vendors to resolve problems; escalates unresolved issues

• Utilizes an asset management system to track hardware and software assets; accounts for items in stock, receipt of new equipment, back orders, and returns; issues equipment to departments and accepts returns; provides related inventory reports as needed; organizes and maintains the equipment storage area and ensures that it is secure

• Coordinates projects, such as computer systems, AV systems, software, installations, and replacements with other technical staff and/or vendors

• Provides training to non-technical employees and technical training and guidance to student assistants/interns

Deliverables

• At the end of the Workstation Refresh Project, this will include a deliverable of:

• Successful refresh of desktop workstations

• Successful refresh of laptop workstations

Successful decommission of all Workstations that have been refreshed

If you are interested in this Desktop Support Services in Henderson, NV 89015 (Onsite) then please click APPLY NOW. For other opportunities available at Akkodis go to . If you have questions about the position, please contact Priyanka Khurana at

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit

The Company will consider qualified applicants with arrest and conviction records.

Pay Details: $25.00 to $29.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

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