Front Office Supervisor

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Job description

Job Overview & Responsibilities:
Location

Newark
266-272 Chestnut Street
Newark, New Jersey 07105
United States

Twin Boro, a PT Solutions company, has provided New Jersey residents with the highest quality rehab services since 1980. With locations across 16 counties in the Garden State, we are driven by our patients by transforming access to care and redefining recovery. As Front Office Supervisor, you will facilitate and supervise the daily front office operations for the clinic. This position will focus on the clinic's front office engagement, environment, and staff performance.

Required - Fluent in Spanish/Portuguese.

SUCCESS LOOKS LIKE

Ability to perform at or above budgeted metrics for visits and evaluations

Works closely with Clinic Manager 1, Clinic Manager 2 and Senior Clinic Manager

Partners with the Front Office Manager to open requisitions, interview and hire PSCs to staff clinic

This position is front facing, contributing to clinic volume

Provide coaching that focuses on clinic front office performance to Referral Management, POC adherence and Customer Service expectations.

Monitor referral data and KPI's

Manage clinic front office labor, schedules and PTO requests

Participate in Monthly 1:1 with Front Office Manager

Effectively communicate and collaborate with insurance verification team, authorization team and reimbursement/billing team

Perform other duties or special projects as assigned.

BENEFITS

Competitive compensation with ability to earn performance-based incentives

Foster a positive work environment by living clinically through PT Solutions core values

Professional development and career progression

Fitness incentive, insurance benefits, employee assistance program, 401k and profit sharing, and PTO package to include employee illness bank (EIB) accrual

Wage

$21.00-$23.00 per hour

Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.

Qualifications & Pay Range:
EXPERIENCE & SKILLS

PT Solutions requires at minimum, a High School or GED diploma. Submission of diploma for the highest level of education obtained will be required.

Keyboarding skills, with the ability to type 45 words per minute preferred.

Strong interpersonal, oral (including telephone skills) and written communication skills.

Good organization skills and an ability to prioritize to meet deadlines.

Proficiency in Microsoft Word, Excel, Window-based applications.

Excellent communication and relationship-building skills.

Complete understanding of medical reimbursement and technology.

Knowledge of basic bookkeeping and accounts receivable principles including basic.

Working knowledge of all standard office equipment.

Must have demonstrated skill in prioritizing daily responsibilities and crises to handle a heavy workload.

Must be able to work successfully in a fast-paced environment.

Strong customer service skills.

Basic knowledge of federal and state employment laws and regulations.

Company Overview:
Expanding Access to Quality Care

At PT Solutions, we're more than colleagues; we're a tight-knit community united in our mission to expand access to quality care. Our commitment to you is evident in our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accredited Orthopaedic Residency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training.

As we aim to be the go-to rehabilitation provider, we seek committed professionals eager to join us in that mission. A career with PT Solutions is an opportunity to shape the industry and make a lasting impact.

Let's go further together and transform care. Join the today!

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