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Community Manager & Coach

hiring now

The Athletic Clubs

2024-11-05 14:43:43

Job location New York City, New York, United States

Job type: fulltime

Job industry: Other

Job description

The Community Manager is responsible for ensuring a high level of member satisfaction by fostering community engagement, managing retention, and supporting operational excellence. You possess a unique combination of coaching expertise, natural operational skills and the desire to grow as a leader. You'll collaborate closely with the General Manager (GM) to maintain high standards of member experience, ensure smooth program delivery, and contribute to the overall success of the studio.

What You'll Do:

Coaching, Program Delivery and Operations

Deliver an average of 17 classes per week, covering additional shifts as needed

Ensure programs are executed to AC standards

Support management of club systems Mindbody and GLM

Conduct exit interviews with all members upon cancellation

Assist the GM in maintaining gym cleanliness and facility upkeep

Client Experience & Community

Maintain unparalleled client retention and attendance rates

Relentlessly identify new ways to enhance the member experience

Manage squad WhatsApp group threads, organically sparking conversation regularly

Select and collaborate with squad captains to gather member feedback on training and events

Conduct quarterly member check-in calls alongside the GM

Select award recipients for the end-of-season celebration

Attend at least one squad class per month to connect with members and stay engaged

Requirements

A seasoned NASM CPT or equivalent eager to grow into a leadership role and expand your business acumen

Passionate about The Athletic Clubs vision, brand, and culture and belief in the importance of a healthy lifestyle

2+ years customer service experience in the health and fitness or hospitality-related industry

High EQ and positive attitude

An excellent communicator across all mediums

Strong work ethic and thrives in a fast-paced environment

Inform a friend!

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