Desktop Support Technician

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Job description

Innova Solutions has a client that is immediately hiring for a Desktop Support Technician

Position type: contract-to-hire

Duration: 3-6 month contract-to-hire

Location: Central Manhattan and on-site M-F daytime hours

As a Desktop Support Technician you will:

Description:

Contract Service Title: Desktop Support Technician

Resource will be responsible for managing IT inventory functions and administrative operations. Will be working with vendors, facilitating and managing local project deliverables, etc. Will also be accountable for procurement, management of hardware deployments and inventories.

Ideal candidate should have strong Wireless billing experience (within a corporate environment); Will be running reports/conducting audits; Dealing with compliance; Will be analyzing invoices (what are all these international calls, even though certain phones have been deactivated, why are they still showing up on reports, etc.)

Will be working onsite at Central Office (Mon-Fri), with the occasional trip to any of the facilities when needed.

Will need to clear OHS compliance, being they will be onsite.

General tasks and responsibilities will include:
Mobile device procurement iPhone, iPad and Samsung devices
Hands on experience in Unified Communications and mobile device support
Perform monthly invoice analysis, validation, and payment approval on all land, long distance, data, and wireless invoices to ensure compliance with vendor contracts.
Perform bimonthly mobile device audits to determine if we should select a more cost-effective plan, or need to update our mobile catalog, and communicate concerns to managers.
Track and resolve billing disputes/discrepancies with various carriers, present escalation issues, status reports and findings to Director.
Assist with mobile phone recycle and inventory program.
Maintains records and databases containing information regarding deployed and on stock inventory of all equipment, to include but not limited to make, model, PO numbers, serial number, IT Inventory number, location, device name, (if applicable).
Participates in budgetary planning, reviews operating costs, performs cost studies and assists with department budgets.
Attend all Unified Communications training (VOIP, RightFax and supported technologies)
Validate currently deployed equipment to ensure database records are current.
Ensure par level mobile device stock.
Tracks quality throughout the product lifetime, Reports defects and process relinquishment
Ensure project/department milestones/goals are met.
Over see inventory for wireless routers, One talk phones and emergency wireless devices.
Performs other duties as assigned/required.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.

Thank you!

Mia Harpster

Senior IT Recruiter

PAY RANGE AND BENEFITS:

Pay Range : Between $30-31/hr W2

Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

• Named One of America's Best Employers for New Grads by Forbes (2024
• Named One of the Best Companies to Work For by U.S. News & World Report (Private Companies List, )
• One of the Largest IT Staffing Firms in the US - Ranked by Staffing Industry Analysts (SIA, 2024)
• One of the Largest Staffing Firms in the US - Ranked by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
• Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
• One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
• AWS Advanced Tier Services Partner with 100+ certifications

Website:

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or . Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b.

The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ord

American Cybersystems, Inc is acting as an Employment Business in relation to this vacancy.

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