Director, Account Management

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Job description

Job Description

NBCUniversal Global Advertising & Partnerships is seeking a Director of Account Management a pivotal leadership role responsible for overseeing the Account Management function and growth within our organization. The ideal candidate will have robust experience partnering with agency holding companies across programmatic, streaming and linear executions. As a strategic thinker with a customer-centric mindset and focus on supporting business growth, this role will be crucial in maintaining and expanding the Account Management organization. This leader will oversee a team of account managers, collaborate with cross-functional teams, and champion client satisfaction and retention efforts. They will possess strong leadership skills with the ability to inspire, motivate, and develop a high-performing team.

Key Responsibilities

Leadership and Team Management:

Responsible for leading a team goal and focused on driving incremental revenue, upselling & client retention.

Provide ongoing support, guidance, and performance feedback to Account Managers, ensuring alignment with business goals while supporting potential career aspirations.

Oversee the onboarding and training processes to ensure team members integrate smoothly and are set up for success. Routinely survey to understand or anticipates the training and development needs of the team.

Excellence in relationship building and communication skills, with the ability to engage with internal and external senior-level executives.

Demonstrated ability to work collaboratively with cross-functional teams and all levels of management.

Client Relationship Management:

Serve as an escalation contact for key clients, building and maintaining strong, long-term relationships.

Drive continuous improvement initiatives to enhance service delivery and operational efficiency, furthering premium service standards to our clients.

Implement performance and reporting deliverables to monitor and improve campaign performance.

Possess expert understanding of linear and digital media management, digital and streaming campaign diagnostics, and optimization within a biddable auction advertising environment.

Operational Excellence and Automation Strategy:

Drive continuous improvement initiatives to enhance service delivery and operational efficiency for the betterment of the ad revenue and clients.

Oversee the operational aspects of account management, ensuring efficient processes, resource allocation, and compliance with industry standards.

Proven ability to analyze large datasets, identify opportunities, and drive strategic action.

Demonstrated ability to work collaboratively with cross-functional teams and all levels of management.

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