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Records Operations Manager

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RR Donnelley

2024-11-05 21:39:24

Job location New York City, New York, United States

Job type: fulltime

Job industry: Construction

Job description

Job Description

The Global Operations Manager - Records will play a pivotal role in aligning our record management processes with our broader organizational goals. This individual will work alongside Global Heads in formulating and implementing strategic initiatives that optimize practices, enhance security, and ensure compliance with regulatory requirements. The manager will provide client and team leadership and is responsible for facilitating all phases of operations and project work from concept to fulfillment. He/she is regarded by the client as a trusted expert for the agency side of the client's business and will maintain and facilitate the client relationship as a strategic consultative partner. The Global Operations Manager leads the day-to-day management and optimization of projects and tools for the client, assesses risk, determines goals, and is the key client contact for day-to-day communications and tasks.

Responsibilities:

Oversee account operations for onsite and offshore professionals

Act as primary point-of-contact for day-to-day client needs

Organize and lead monthly and quarter business client meetings

Lead day-to-day management and optimization of projects

Maintain knowledge of and adherence to facility procedures, operations, and protocols

Master and maintain knowledge of client's business, competition, and latest industry news and trends

Provide strategic operational improvements and facilitate execution

Ensure all deliverable deadlines are met for all individuals and parts involved in the process

Responsible for early detection of issues that may require escalation

Management of vendor engagement and relationship

Trains other employees as needed.

Create and maintain operating procedures, identify effective avenues for consistency, and provide recommendations

Learn and develop subject matter expertise in client services

Provide a full range of staff management duties including interviewing, time tracking, employee relations, scheduling, performance management (coaching, feedback, and development planning)

Proven experience building strong, cohesive, and high-performing teams through effective motivation and coaching methods

Coordinate roadmaps and plans across projects, programs, and teams to ensure coordination across the program

Inform a friend!

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