Senior Business Solution (Operations) Manager / Error Manager - Automotive (m/f/x)

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Job description

What's the role?:
The Senior Business Solution (Operations) Manager / Error Manager is a dual-focused role that oversees both the identification and resolution of business errors and the strategic development of solutions to enhance operations. You will be responsible for reducing operational inefficiencies, ensuring the accuracy of business processes, and implementing solutions that prevent recurrence of errors. Additionally, you will lead business solution initiatives that align with organizational goals and improve performance across multiple departments.

Key Responsibilities:

Error Management:

Lead the identification, investigation, and resolution of errors within the organization's business processes, ensuring minimal disruption to operations.

Implement and oversee error-tracking systems, ensuring accurate documentation and analysis of error trends and root causes.

Establish preventative measures and control mechanisms to reduce error rates and enhance process accuracy.

Collaborate with relevant teams to swiftly resolve critical errors and provide effective solutions to mitigate future occurrences.

Business Solution Development:

Analyze business challenges and inefficiencies, and design solutions that improve processes, reduce risks, and drive operational excellence, e.g. customer change requests

Work with cross-functional teams to gather and prioritize business requirements, translating them into actionable, scalable solutions.

Develop and implement strategic initiatives aimed at improving workflows, reducing costs, and increasing efficiency.

Ensure that business solutions align with long-term organizational objectives, and support growth and innovation.

Cross-Departmental Collaboration:

Collaborate with Product, Platform, Operations, Financeand other relevant departments to address errors and ensure the seamless delivery of business solutions.

Act as the liaison between technical teams and business stakeholders to ensure error resolutions and business solutions are well-integrated and fully understood.

Facilitate workshops and training sessions to educate staff on error prevention, best practices, and new solutions.

Process Optimization and Continuous Improvement:

Lead continuous improvement initiatives to streamline workflows, enhance productivity, and prevent errors across the organization.

Drive a culture of operational excellence by encouraging the adoption of Lean, Six Sigma, Agile, or other process improvement methodologies.

Regularly review and update error management frameworks and business solution models to ensure they remain relevant and effective.

Data Analysis and Reporting:

Utilize data analytics to track error rates, business performance, and key performance indicators (KPIs) to identify improvement opportunities.

Create detailed reports for senior leadership on the status of error management initiatives, business solutions, and overall organizational performance.

Monitor trends and patterns in data to proactively address potential issues before they escalate into larger problems.

Proficiency in business analysis tools, JIRA systems, and presentation software (e.g., Excel, PowerPoint, Tableau, etc.).

Leadership and Team Development:

Lead and mentor a team of error resolution and business solution professionals, fostering an environment of collaboration, innovation, and accountability.

Develop training programs to enhance team members' capabilities in error management, solution development, and process improvement.

Ensure that the team is equipped with the tools, knowledge, and guidance necessary to succeed in their roles and deliver optimal results.

Who are you?:
Key skills:

Exceptional leadership abilities focusing on mentoring and developing high-performing teams.

Software Project Management: Extensive experience managing software projects from inception to completion, ensuring timely delivery and adherence to quality standards

Agile Methodologies: Proficient in implementing and managing Agile methodologies to enhance team productivity and project efficiency.

Stakeholder Engagement: Skilled in engaging and collaborating with stakeholders to ensure alignment and successful project outcomes.

Team Leadership: Proven ability to lead cross-functional teams, fostering a collaborative and innovative work environment.

Program Management: Expertise overseeing multiple programs, ensuring they align with organizational goals and deliver value.

Corrective Actions: Experienced in identifying issues and implementing corrective actions to mitigate risks and ensure project success.

Qualifications:

Bachelor's degree in Business, Operations, IT, or related field; advanced degree (MBA, etc.) preferred.

10+ years of experience in error management, business solutions, or related fields, with a proven track record of successfully resolving business errors and driving process improvements.

10+ years of experience in leadership or management, with strong skills in leading cross-functional teams and managing complex projects.

Expertise in root cause analysis, error prevention strategies, and process optimization.

Strong analytical skills with the ability to interpret data and apply insights to problem-solving and solution development.

Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels of the organization.

Experience with continuous improvement methodologies such as Lean, Six Sigma, or Agile is preferred.

What we offer:

A great work-life balance

Hybrid model of work

Challenging problems to solve

Collaborative and encouraging colleagues

Opportunities to learn, grow and develop: company hackathons, technical talks, and trainings

Regular feedbacks

30 paid vacation days

Flexible working hours

Competitive salary plus bonus

German language course

Employee wellness programs and life-coaching sessions

Diverse team of fantastic & talented people from 60+ countries worldwide.

Brown bag talks, team events, BBQ on the rooftop and more!

Change is HERE. Apply Now!

Our culture is founded on openness, collaboration and honesty, with colleagues who are brilliant in their field, helpful, resilient, loyal and strive for the best. One team in that everyone makes a difference, and everyone is heard.

As part of HERE Technologies employment process, candidates will be required to successfully complete a pre-employment screening process. This offer and any related claims are subject to the successful completion of a pre-employment screening. This will involve employment, education, and criminal verification if applicable.

HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

Who are we?:
HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes - from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.

At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people's lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us on our

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