Director, Student Financial Services

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Job description

Job Description

SUMMARY: This position reports to the Vice President of Enrollment Management and Marketing, and works closely with the university senior leaders to most effectively allocate Queens' financial aid resources.

This role requires significant student-centric and financial aid strategy experience in college or university financial aid and enrollment management, an eye toward process improvement, and a record that demonstrates exemplary leadership and administrative effectiveness while facilitating superior service to the entire university community. Demonstrated knowledge of the major elements of and current best practices in successful student financial aid (merit, athletic, and need-based) leadership is essential, as is the ability to embrace and maximize technology, understand student market trends and issues, and apply extensive knowledge of current federal regulations and policies and prior responsibility of the A-133 annual audit process.

This position is exempt from the provisions of the Fair Labor Standards Act (FLSA) and is not eligible to earn overtime pay or compensatory time off for additional hours worked. This position is not eligible for visa sponsorship.

Essential Duties and Responsibilities include:

This full-time position is responsible for the overall leadership and supervision of Queens' Student Financial Services (SFS) department.

Directs staff in implementing, awarding, and monitoring federal, state and university financial aid programs.

Provides leadership, guidance, and training to staff on student service excellence

Responsible for strategic administration and coordination of all institutional aid

Analyzes and reports on financial aid trends, sharing regularly with the VPEMM and senior leaders

Tracks and reports on financial services trends in higher education

Develops short- and long-term strategic goals for financial aid that align with university strategies

Ensures students and parents receive accurate, helpful, and timely information regarding financial plans / eligibility, and ensures all students (new, re-entry, and continuing) are aware of their financial obligations to the university as well as financial resources available to them

Researches and develops additional financial aid resources

Ensures audit compliance for all programs

Reviews new federal and/or state aid programs and establishes and maintains the infrastructure required to deliver these programs to eligible students

Ensures all aid is paid in a timely basis and in compliance with regulating agencies.

Reconciles federal and state scholarships and loans with outside agencies and the finance office

Ensures ongoing maintenance and coordination of computerized financial aid management systems

Collaborates with all enrollment services offices to establish office procedures and records to ensure compliance with state and federal regulations

Maintains a high level of professionalism and quality of service to students

Prepares required federal, state, and institutional reports and department budget

Administers federal and state programs within established regulations and guidelines

Represents the university with external constituencies such as federal and state government agencies, professional organizations, and high schools

Oversees current student accounts and billing

Non-Essential Duties

Other duties and special projects may be assigned to meet department and university needs.

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