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Service Coordinator

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MSI Viking

2024-11-06 05:41:54

Job location Durham, North Carolina, United States

Job type: fulltime

Job industry: Administration

Job description

MSI Viking is a leading supplier of precision measuring technologies known for our consultative and collaborative approach. We understand our customers' unique needs and provide tailored solutions to meet them. With a wide range of metrology products, ISO 17025 accredited calibration services, dimensional inspection, repair services, and custom-engineered solutions, MSI Viking delivers excellence in precision measurement.

We are currently seeking a skilled and customer-focused Customer Service Coordinator to join our team. In this role, you will manage customer inquiries, resolve customer issues, and ensure customer satisfaction. You will serve as our customers' main point of contact and work closely with our sales and technical teams to provide a seamless customer experience.

If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we would love to hear from you. Join the MSI Viking team today and help us continue to grow and excel in precision measurement.

Duties/Responsibilities:

Process customer purchase orders and create work orders

Receive and process shipments for customer's equipment

Provide exceptional customer service and ensure client satisfaction

Research and provide solutions for customers regarding suitable vendors

Communicate effectively with clients to provide updates on service status

Monitor and resolve any issues or concerns raised by clients

Requirements

Strong organizational and multitasking skills

Excellent communication and interpersonal skills

Attention to detail and problem-solving abilities

Proficient computer skills, including Microsoft Office Suite

Ability to work independently and as a part of a team

Able to lift up to 50lbs.

Bending, kneeling, standing, grasping objects required

Education and Experience:

High school diploma or equivalent

Previous experience in customer service or service coordination

Experience in the Metrology industry is a plus

Benefits

Competitive pay based on skills and qualifications

Working with a great team

401k with Company match

Paid vacation

Inform a friend!

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