Sales & Technical Services Representative

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Job description

Description:

Race Winning Brands (RWB) is the leading manufacturer of racing and high-performance parts sold to automotive and powersports markets. RWB is the preferred source for high-end pistons, engine blocks, cylinder heads, intake manifolds, connecting rods, crankshafts, clutches, transmissions, springs and other engine and driveline- related performance components. RWB markets its products through multiple prominent brands including JE Pistons, Wiseco Performance Products, Diamond Pistons, Trend Performance, Rekluse Motor Sports, MGP Connecting Rods, ProX Racing Parts, Dart Machinery, PAC Racing, Revmax, Haltech, TSI, and TMG performance. RWB sells to a diverse and unmatched customer base of professional and sportsman racers, engine builders, enthusiasts, OEMs, automotive and powersports dealers and wholesale distributors. RWB is headquartered in Mentor, Ohio with sales offices and manufacturing operations in strategic locations throughout the United States, Canada, Europe and Asia.

JOB SUMMARY:

Ensure delivery of world-class technical support through fast and accurate processing of customer inquiries via telephone, email, forums, and internet portal.

ESSENTIAL RESPONSIBILITIES: (the following in only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all responsibilities, tasks, and duties)

• Develop, prospect, grow and maintain strong, relationships with key accounts and customers to grow sales.
• Deliver a world-class customer experience through technical & warranty related support by accurately processing customer inquiries via phone, email, forums, social channels, live chat, and customer portals.
• Become a valuable resource/consultant to customers & consumers delivering solutions to their technical challenges (trusted advisor status).
• Create engaging customer experiences and drive sales by utilizing approved consultative selling practices to identify customer needs and provide appropriate solutions.
• Independently identify, troubleshoot, document and replicate customer problems.
• Provide accurate timely information to internal and external customers as necessary to provide a first-class purchase experience (Program/Part Quotations, Tracking Information, Lead-Time Notifications, etc.).
• Serve as a key conduit to the quality department by identifying and documenting critical issues to improve consumer experience.
• Maintain customer database to ensure robust pipeline of qualified contacts and follow-up opportunities.
• Disseminates critical information to assigned accounts as directed regarding pricing, new product launches, promotions, terms, and conditions etc.
• Formally schedules and meets with Key Customers every 6 weeks to review business opportunities and challenges.
• Audits key customers to ensure timely and proper execution of new product launches, promotions and communicates as needed to ensure program execution.
• Maintains website dealer and installer registry to ensure accuracy.
• Plans and supports tradeshows and marketing events as requested through planning, attendance, etc.
• Requires travel to support sales and marketing shows and installations.
• Other duties as assigned.

What You Will Get:

• Eligible for Medical, Dental, Vision Insurance as of Day One
• Employer Paid Life and Disability Insurance
• HSA with Employer Contributions
• 401(K) Retirement Plan with Company Match
• Employee Wellness and Assistance Programs
• Paid Maternity/Paternity Leave
• Paid Time Off
• Paid Company Holidays

PM21

Requirements:

Experience:

Prior Sales Experience Auto Aftermarket Experience Customer Service Experience Preferred Auto Enthusiast+ Enhanced Communication Skills Marine Knowledge+

Education:

Two or Four Year degree in Business, Marketing or related fields

Technical Skills:

Microsoft Office (Excel) Microsoft Teams Microsoft Outlook ASE Certified+

Physical Demands/Working Conditions:

Occasionally lift and/or move up to 50 lbs.

The noise level in the work environment is usually low

Personal protective equipment is required including but not limited to gloves, safety glasses, and hearing protection.

EEO Statement:

Race Winning Brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state, or local laws.

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