Application Service Administrator

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Job description

Location: Eugene, OR
Categories: Information Technology, Computer and Information Science
Department: Information Services
Classification: Info Technology Consultant
Appointment Type and Duration: Regular, Ongoing
Salary: $21.59 - $40.03 per hour
FTE: 1.0

ALL applications MUST be submitted here, ht tps: careers (link removed) ob/534563/a pplicati on-service-admini strator

Review of Applications Begins
October 22, 2024; position open until filled

Special Instructions to Applicants
To be considered for this position, applicants must submit a complete application. Complete applications must include an online application, a cover letter, and resume that address how you meet the minimum and preferred qualifications.

Please include any experience you have with administering a Software as a Service (including which software you supported), as well as any experience supporting faculty members with software.

Department Summary
Information Services (IS) is the central information technology organization at the University of Oregon, delivering a broad range of technology and services to the University. IS consists of four major functional areas, each led by a direct report to the VP-CIO: Customer Experience and Artificial Intelligence, which serves as the key contact point for interactions with campus clients and customers; Enterprise Solutions, which manages and supports applications, integration services, identity management and data management; Information Security, which helps protect virtual or physical information; and Technology Infrastructure, which provides engineering and support for research IT services and high-performance computing, networking, compute, storage, voice, data centers, audio-visual and classroom technologies, and UO staff supporting Link Oregon, Oregons state-wide research and education network.

Established in 1876, the University of Oregon offers a breadth and depth of curricula with more than 270 academic programs and provides the opportunity to work at a respected research university with a strong holistic, liberal arts foundation. The UO also has a history of political and social involvement that embraces diverse beliefs, cultures, and values, and it is committed to environmental responsibility.

The university is also proud of the Phil and Penny Knight Campus for Accelerating Scientific Impact, an initiative specifically designed to fast-track scientific discoveries and the process of turning those discoveries into innovations that improve the quality of life for people in Oregon, the nation and beyond. Information Services collaborates with Research and Innovation and our schools and colleges to support the research, teaching, and learning mission of the university.

Eugene is the home of the University of Oregon. Located in the lush Willamette Valley, Eugene is well-known for outdoor pursuits like running, cycling, rafting, and fishing, as well as arts, music, crafts, brewing, wine-making, and community-supported agriculture. With branches in Portland and on the Oregon coast, the UO is deeply connected to Oregon's natural and cultural treasures.

Position Summary
The Application Service Administrator manages and supports the University of Oregons various business applications. The Applications Service Administrator will manage application services and provide business process analysis, application administration, configuration, change management, testing, maintenance and support for cloud based/SaaS and on-premise business applications. The position works with end users as well as other technical staff from data management, middleware, software development, and user support services teams to support solutions for campus stakeholders.

Information Services relies on this position to use excellent judgment in troubleshooting escalated application issues, including the ability to analyze issues and facilitate escalations to vendors, developers, supervisors, other colleagues, or leaders/team members of related services, projects or initiatives. This position works independently with minimal supervision.

The effect of decisions the incumbent in this position makes may impact clients with sensitive or valuable data, related projects, and large populations of the campus community.

This position has no budgetary authority but may make recommendations to the Director of Business Applications.

Minimum Requirements
This classification requires a basic foundation of knowledge and skills of technology and information systems generally obtained through an AA degree in computer science, information systems, educational technology, communications, or related fields, or similar certified course work in applicable fields of study and at least one year of related work experience.

Professional Competencies
Excellent communication and collaboration skills.
Excellent written and interpersonal communication skills. The incumbent must be able to communicate with a wide range of users and partners, as well as with students, faculty, and staff from a variety of diverse backgrounds
Ability to analyze user requirements and determine appropriate solutions
Ability to work independently, work accurately with details, demonstrate excellent problem-solving skills, and judgment in prioritizing tasks
Ability to interpret policies and procedures and apply these interpretations to specific, non-routine situations
Ability to produce thorough documentation and prepare and review periodic reports
Ability to manage vendor relationships and interactions
An understanding of the security and confidentiality issues involved in safeguarding institutional data
Ability to interpret and troubleshoot application problems
Demonstrated ability to participate in and complete technological projects and work collaboratively with a team of diverse IT professionals, clients, and partners.
Ability to evaluate technology resource needs and recommend solutions
Ability to analyze and correct system faults errors through detailed log analysis

Preferred Qualifications
Experience or certification in ITIL or other technology industry-based framework
Experience administering SaaS systems, managing access and entitlement provisioning
Experience in higher education or a similar sector

FLSA Exempt: No

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