Closing Coordinator Supervisor

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Job description

Overview:
When you join the Members 1st team, you become part of something much bigger than a credit union. You become part of our faM1l, a tight-knit bunch with big dreams and even bigger values. It is an exciting time for us as we continue to grow, and we hope that you will choose to grow along with us. Wanting the absolute best for our associates means more than just competitive pay. It means fantastic healthcare, paid benefits, opportunities for professional advancement and work-life balance - and best of all, a place where you are accepted and respected for your individuality.

Responsibilities:
The Closing Coordinator Supervisor will serve as the immediate supervisor for the closing coordinators including hands-on involvement in daily monitoring of pipeline, workflow, quality and maintains a highly motivated, well-trained staff. The role will allocate appropriate resources to ensure seamless production in periods of peak volume and/or short staffing. The role will also perform loan closings tasks as described in the Closing Coordinator job description as needed to ensure team continues to meet established turn-time requirements. The role will ensure all policies and procedures are current and adhered to while all compliance guidelines are met and act as primary contact for all closing questions and communication between sales and operations.

The role will manage and oversee daily operations of Closing functions to ensure efficient and accurate information is documented in the system of record and assign files to Closers to ensure equitable distribution of workload. The Closing Coordinator Supervisor will conduct periodic audits of random samples of closed loans to ensure all closing packages are prepared accurately and review current practices and policy and procedures, provides recommendations to management regarding changes that may enhance member service or improve efficiency within the department. The role will work with the Quality Assurance/Audit to review exceptions to ensure future compliance. The role will assist with the interview process for newly hired staff and trains incoming closing staff and attend/assist Assistant Vice President Quality Assurance and Closing with closing meetings. Finally, the role will provide input on employee performance reviews, administers time clock and payroll information, and assists with approval of vacation requests.

This is a hybrid opportunity that will require you to be in office at our Headquarters (in Enola, PA) 1-2 days per week. This position may require in-person training

SKILLS:
• Strong analytical, problem-solving, and creative thinking skills
• Advanced interpersonal, communication and training skills
• Strong organizational and planning skills
• In depth knowledge of the lending theory, industry practice and Members 1st Policies
• Skills and familiarity with PCs and applicable software
• Focused on deliverables and meeting departmental and credit union deadlines

PREFERENCES:
• None

CORE COMPETENCIES:
• Effective knowledge
• Accountability and self-management
• Teamwork and leadership
• Communication
• Innovation and problem-solving

WORKING CONDITIONS/PHYSICAL DEMANDS:
• Ability to communicate effectively in English, both orally and in writing
• Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading
• Ability to sit for extended time periods
• Sufficient manual skill for operation of PC keyboard and other standard office equipment
• Ability to travel, including occasional overnight travel
• Ability to exert minimum amounts of force occasionally to lift, carry, push, pull or move objects

Qualifications:
• 5-7 years of related experience in Mortgage Lending

• 2-3 years of Sr. Closing Coordinator Role Experience in Leadership, Performance Management and Staff Development

About Us:
At Members 1st, we look for individuals who will show up as their whole self because we value diversity, inclusion, and belonging, as well as people who believe in the philosophy of, WE>me. To be sure you align with our company mission, vision, values and culture reference the information below.

Company Culture is at Our Core

If there is one concept, we want you to understand about us, it is this. WE. It is a simple little word but means everything here. We think as one. One faM1ly. One community. One place where everyone belongings. Everything we do is in the best interest of all of us.

What WE Believe

Our Missions: WE serve our members, associates, and communities through support, empowerment, and meaningful relationships.

Our Vision: WE are growing our faM1ly by delivering everything they need to live well financially, through all life's moments and milestones.

Our Values: WE deliver unparalleled experiences through a culture of WE. WE > me. WE are servant leaders- at work and in the communities we serve. WE are financially safe and sound stewards of members dollars. WE are faM1ly.

Company Perks: Quick Reference

•Competitive compensation with career growth opportunities, job security, annual increases and bonus potential

•Nationally recognized 401K with up to 10% company match that helps you prepare for your future

•A multitude of benefits and incentives to stay mentally and physically healthy

•Associate Tuition Assistance - WE may help cover the cost for your continuing education courses or degree

•Affordable cost sharing arrangement for three different medical plans, dental plan and vision plan

•11 paid holidays and plenty of paid time off for life, vacations, staycations, and rest

•WE commit to providing a healthy work/life balance - to support all the other parts of life that are important to you

•WE cover visits to our confidential Employee Assistant Program for many difficult situations that life may throw your way

•With faM1ly always in our forefront, we offer Paid Parental Leave (for both mothers and fathers) to help support your time off to bond with your new child

•Make an impact through volunteering with one of our local charities or enjoy networking with our members at a local community event

•WE provide a strong commitment to our associates with our dedication to providing professional development, leadership training & coaching opportunities

•Opportunities to plan events, enhance recognition programs, network, and connect with other associates (both virtually and in-person) by joining or leading one of our four established Associate Resources Groups (ARGs)

•Women in Leadership

•Diversity, Inclusion and Belonging

•Care Connections

•PEER (Peer Experience, Engagement and Recognition)

•Mandatory fun? Yes, please. Enjoy team building, special events, and our faM1ly atmosphere

Join a company that grows with you - personally and professionally

Education Level:
General and business knowledge equivalent to an associates degree

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