Admissions Specialist I

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Job description

Job Title: Admissions Specialist I

Location: Malvern, PA

Duration: 4 Months

Job Details:

Respond professionally, promptly, and courteously to inbound calls, e-mails and faxed referrals and/or requests for treatment options

Request placement and/or respond to inquiries regarding treatment options via outbound

calls, e-mail, and/or other designated contacts

Place outbound calls to Hospitals to complete placement requests

Willing and able to partner with Field Operations to visit Doctor's offices and Hospitals to

build, enhance and/or establish those relationships.

Adhere to performance metrics and quality assurance call standards

Utilize all tools and resources to coordinate and complete the placement of a patient

Maintain data forms e-faxed from the field and enter in the appropriate database

Under the direction and supervision of the supervisor, develop and enhance processes to

ensure effective growth within placements as well as treatment option modalities

Build positive relationships with Hospitals, Discharge planners, Case Managers, & DaVita

teammates across the Village and provide customer service excellence

Achieve the metrics and goals set for the department

Work during expanded/non-traditional hours to serve patients and teammates (in different

time zones)

Comply with all HIPAA regulations regarding patient information to assure confidentiality of

patient health information (PHI)

Ability & willingness to learn about Kidney Disease and related topics

View Job Posting Details

Excellent customer relationship and inter-company network building skills

First-class 'Red Carpet' customer-centered skills

Ability to empathize with all customers under stressful circumstances and yet remain

operationally effective and focused on business goal

Organized, ability to multi-task with excellent time management and prioritization skills

Attention to accuracy of details and relentless follow-through with a curious and investigative

inclination

Ability to proactively add knowledge gained to the CRM databases to improve processes and help refine procedures

Skills:

Minimum of 6 months' related experience required

Data entry speed of 25-40 keystrokes per minute required

Basic computer skills and proficiency in Microsoft Excel and Access

Intermediate computer skills and proficiency in Microsoft Word and Outlook

Education:

High School diploma or equivalent required

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