Restaurant Supervisor

---

Job description

Compensation Type:
Hourly

Highgate Hotels:
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Overview:
The restaurant supervisor is responsible for overseeing the service in the Food & Beverage Outlets. They are also responsible for assisting the manager with training, motivating, and coaching the staff, monitoring expenses, and controlling labor costs.

Responsibilities:
Employees must always be positive, attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.

Ensure work areas are properly stocked and prepare requisitions as needed.

Ensure work areas are neat and clean.

Check that trays and tables are set to standards.

Ensure quality control of all menus about cleanliness and appearance.

Assist in the outlets when necessary.

Ensure that tables are cleared promptly.

Ensure proper settlement of checks.

Ensure orders are delivered on time.

Ensure food quality.

Ensure communication with the oncoming shift.

Handling guest complaints or special requests and communicating with management when necessary.

Be capable of training and performing all duties required of all food and beverage outlet employees and ensure compliance with Hotel Effie & Departmental SOPs.

Hold pre-meal meetings daily to monitor service and promote upselling.

Check staffing levels and adjust according to business demand.

Requisition linen as needed.

Qualifications

Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.

Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

Must be able to multitask and prioritize departmental functions to meet deadlines.

Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.

Attend all hotel-required meetings and training.

Maintain regular attendance in compliance with Hotel Effie Standards, as required by scheduling, which will vary according to the needs of the hotel.

Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

Comply with Hotel Effie Standards and regulations to encourage safe and efficient hotel operations.

Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.

Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.

Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

Must be able to cross-train in other hotel-related areas.

Must be able to maintain the confidentiality of information.

Must be able to show initiative, including anticipating guest or operational needs.

Perform other duties as requested by management.

<!– job description page –>